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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in driving digital modernization initiatives within regulated environments, focusing on commercial growth, stakeholder engagement, and the development of multi-disciplinary teams. Proficient in digital analytics, agile delivery, and shaping business cases to support strategic decision-making.
Highest-signal resume keywords
Digital Growth LeadershipCommercial Case DevelopmentAgile Delivery ExpertiseStakeholder ManagementPeople Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital AnalyticsBusiness Case ShapingKPI DefinitionExperimentation FrameworksOmni-Channel Customer JourneysConversion OptimizationRegulatory ComplianceCross-Functional Team LeadershipDigital ModernizationB2B2C Model Experience
Soft Skills
Senior Communication SkillsCoaching and DevelopmentStakeholder Engagement
Industry Keywords
Financial ServicesConsumer DutyDigital ChannelsCustomer ExperienceIntermediary-Led Market
About the role
Key responsibilities & impact- Lead the multi year Digital modernisation programmes that move today's experiences, platforms and services to that future state, from discovery through to benefit realisation.
- Own the commercial case for modernisation – sizing, sequencing, investment trade offs, payback and benefit realisation across the programme portfolio and steward governance approval.
- Define and embed a test-and-learn operating model (discovery → alpha → beta → live), running enduring cross-functional squads that ship continuously and learn from data.
- Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads.
- Partner with the Product Owners so that new propositions adopt the modernised operating model, and the existing Digital estate is fit for purpose – preserving each LPO's ownership of their roadmaps, backlogs and outcomes.
- Represent the pillar in senior IL&P governance, planning and ExCo facing forums; act as a credible voice for the future state operating model and the case for change.
- Lead, coach and develop multi-disciplinary teams; build capability in experimentation, conversion optimisation and digital analytics.
Requirements
What you’ll need- Extensive senior leadership experience in Digital growth, proposition or product roles within financial services or another regulated, customer- and intermediary-led market.
- Proven track record of delivering measurable commercial growth (acquisition, conversion, retention, LTV) through digital channels at scale.
- Deep experience leading omni-channel adviser and/or customer journeys in a B2B2C model.
- Demonstrable success operating within a regulated environment with Consumer Duty (or equivalent) embedded across decision-making.
- Strong commercial and analytical skills – fluent with business case shaping, KPI definition, digital analytics and experimentation frameworks.
- Agile delivery expertise; experience running enduring cross-functional squads end-to-end (discovery to live).
- Excellent stakeholder management and senior communication skills – credible at ExCo / SLT level and engaging across Distribution, Technology, Marketing and Operations.
- Proven people leadership – building, coaching and scaling multi-disciplinary teams.
Benefits
Comp & perks- A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
- Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
- Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days.
- Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
- Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
- Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.