Front Office Support Manager

M&G plc

Investment application service owner at M&G Technology ensuring compliance and exceptional service delivery. Collaborating with stakeholders on service improvement and incident management.

Posted 7/7/2026full-timeMumbai • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Play the role of the Investment application service owner on behalf of M&G Technology
Work closely with Strategic Partner organisations to ensure fantastic customer service while complying with all audit, compliance and regulatory requirements
Consult with stakeholders to identify/review service improvement opportunities
Accountable for working with the Front Office Application support team
Responsible for Incident Management within the Front Office area
Drive Service Improvement
Work with business users to identify concerns or areas for improvement
Work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution
Understand the entire Trade Life Cycle and prioritize issues based on criticality
Champion the use of Aladdin throughout the business
Participate in Business Continuity, Disaster Recovery and Failover activities
Resolve queries related to business-critical applications e.g. Aladdin, Bloomberg, WSO

Requirements

What you’ll need

8 - 10 years of corporate experience and large part of that with asset management firms
3 years of experience Service Management
Sound understanding of Investment Life Cycle
Sound understanding of Aladdin Platform
Sound knowledge of Trading Venues & OMS/EMS e.g. Bloomberg, MarketAxess, TradeWeb
Ability to query trade data, logs and troubleshoot the issue
Understanding of FIX messages for trade execution
Knowledge of Market Data e.g. Bloomberg Terminal, Reuters, EIKON and other data sources
Sound understanding of various Financial Asset Classes
Fair knowledge of Market Regulations
Hands-on experience in Front Office Application i.e. Aladdin, Bloomberg, WSO
Experience in ITIL guiding principles
Good knowledge of Excel
Logical and analytical approach coupled with intelligence, passion and a drive to learn
Good knowledge of support tools used (Service Now, JIRA, Confluence, CMDB)

Benefits

Comp & perks

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Hard Skills & Tools

Investment Life CycleTrading VenuesOMS/EMS KnowledgeFIX Messages UnderstandingFinancial Asset Classes KnowledgeMarket Regulations KnowledgeTrade Data QueryingAnalytical SkillsExcel ProficiencySupport Tools Knowledge

Soft Skills

Logical ApproachAnalytical ApproachPassion for Learning