Account Manager

M-Files

Account Manager nurturing long-term customer relationships and driving revenue growth at M-Files. Act as a strategic advisor for customer satisfaction and retention.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for a portfolio of existing customers
Drive account expansion through upselling, cross-selling, and renewal strategies
Understand each customer’s business goals, challenges, and product usage to deliver ongoing value
Partner with Customer Success, Professional Services, and Product teams to support customer outcomes
Identify at-risk accounts early and coordinate retention strategies
Conduct regular account reviews and success check-ins
Maintain accurate forecasting and pipeline management using CRM tools (e.g., Salesforce)
Stay informed on M-Files product updates, roadmap, and new capabilities to share with customers
Travel for customer meetings or QBRs as needed

Requirements

What you’ll need

Bachelor's degree and/or equivalent work experience as outlined
3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales
Proven ability to manage and grow a portfolio of existing B2B customer accounts
Strong communication and relationship-building skills with executive stakeholders
Proactive, customer-centric approach to retention and growth
Skilled in consultative selling and identifying customer needs
Comfortable collaborating cross-functionally in a fast-paced environment
Proficient in Salesforce or other CRM systems
**Preferred Experience**
Experience in information management, document/content management, or enterprise SaaS
Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand)
Experience managing mid-market or enterprise customer relationships
Background in industries such as Energy, Utilities, Financial Services, or Professional Services

Benefits

Comp & perks

Base + Commission: M-Files offers excellent compensation including a base salary plus commission on sales. There is no cap on commission (50/50 split, monthly payout)
As a remote-first enabled company our employees enjoy the flexibility to establish their own life/work balance
10 paid holidays annually
Unlimited PTO
Matching 401K Plan (25% of employees' contribution up to the IRS max)
Health insurance (PPO and HDHP/HSA plans offered)
Dental insurance
Vision insurance
Employee Health Resource App
Monthly Remote Stipend
Life insurance (1x employee salary)
Short-term disability (employer paid)
Long-term disability (employer paid)
Flexible Spending Plan (medical and dependent)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successSaaS salesconsultative sellingpipeline managementforecastingexpansion sales strategiesland-and-expandSPICEDB2B customer account management

Soft Skills

communication skillsrelationship-buildingcustomer-centric approachproactivecollaborationproblem-solvingstrategic thinkingadaptabilitynegotiationstakeholder management

Certifications

Bachelor's degreeequivalent work experience