Product Data Manager PIM – Full-time
SHOWROOM
Service Manager
M-Files
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Actively support and participate in sales activities, including identifying upselling opportunities and shaping service offerings.
- Build strong relationships with customers to understand their business needs and challenges.
- Manage and ensure the delivery and quality of continuous services for designated customers.
- Align internal and customer resources to deliver optimal service outcomes.
- Contribute to the development and improvement of M-Files’ service management practices.
Requirements
- A strong track record in sales or sales support, ideally in a B2B technology environment.
- Experience in identifying customer needs and contributing to solution development.
- At least three years of experience in service management, maintenance, and delivery of information systems
- Technical fluency: you’re comfortable engaging in discussions around various technologies.
- Strong interpersonal skills, with confidence in presenting, reporting, and influencing stakeholders
- A precise and reliable approach to managing schedules and commitments
- Motivation and ability to contribute to the development of M-Files’ service management practices
- Fluent communication skills in both German and English
- ITIL and IPMA certifications are a plus
Benefits
- International team of top performers
- Inclusive and dynamic culture
- You get work with latest tools and proven technology
- Opportunity to contribute to our success and growth globally
- Flexible work/life balance
- Competitive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service managementinformation systemssolution developmentsales supportB2B technology
Soft skills
interpersonal skillspresentation skillsreporting skillsinfluencing skillsreliable scheduling
Certifications
ITILIPMA
