M comme Mutuelle

Personal Insurance Administrator

M comme Mutuelle

full-time

Posted on:

Location Type: Hybrid

Location: Lille • France

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Salary

💰 €25,000 - €27,000 per year

About the role

  • Update policyholders' information in our management system.
  • Manage contract lifecycle events: enrollments, cancellations, portability, etc.
  • Verify file quality to ensure records are complete, compliant and valid.
  • Support campaigns (renewals, extensions of entitlements, school certificates, etc.).
  • Handle claims efficiently and professionally.
  • Respond to phone calls, emails and postal mail, providing every client with an outstanding experience.
  • Manage banking operations: collection of contributions and preparation of direct debits.
  • Optimize file management and propose process improvements.

Requirements

  • Initial experience in back-office operations.
  • Excellent ability to adapt to change and new projects.
  • Knowledge of health insurance is a plus.
  • Attention to detail and strong organizational skills to successfully complete your tasks.
Benefits
  • Salary paid over 12 months or over 13.55 months, plus performance-based variable compensation.
  • 15 days of RTT (time-off) to enjoy your free time and recharge.
  • Complementary health insurance fully funded by M comme Mutuelle for you and your family.
  • Meal vouchers worth €12.10, 60% covered by M comme Mutuelle.
  • Profit-sharing bonus so you can benefit from collective successes.
  • Great working atmosphere within a motivated team.
  • B Corp certified company with a positive social and environmental impact.
  • Career progression opportunities thanks to our human-scale organization and growth momentum.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
adaptabilityattention to detailorganizational skills