Senior Client Success Manager

Lytx, Inc.

Senior Client Success Manager responsible for managing client relationships throughout the lifecycle. Building strong partnerships and educating clients on safety and program solutions with Lytx's technology.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $92,000 - $116,000 per yearWebsite

About the role

Key responsibilities & impact

Serving as the main point of contact for Lytx clients
Managing assigned client relationships throughout the client lifecycle, from deployment through renewal
Designing a program solution that best meets client needs
Educating clients on best practices
Focusing on change management and user adoption
Building strong relationships resulting in high levels of client engagement
Designing and configuring the platform during deployment to meet client needs
Acting as a subject matter expert on topics including change management and risk management
Working with cross-functional teams to ensure smooth execution of installations, training, and customer support
Creating and delivering effective onsite and web-based training
Presenting data analytics highlighting program performance to executive level clients
Providing day-to-day support to Safety Leaders
Partnering with the Account Team on expansion opportunities and renewal efforts
Working to mitigate churn
Serving as a point of escalation for Client issues & internal team needs
Responsible for delivering high levels of customer satisfaction
Contributing to the development and enhancement of internal processes & consulting strategy
Assisting in managing or leading special projects as needed

Requirements

What you’ll need

Bachelor’s degree, or equivalent years of experience desired
5 - 7 years’ experience in an account management role within a fast-paced, commercial products or SaaS environment
Strong customer focus and problem resolution skills
Experience working with decision makers within an organization
Aptitude for numbers and expert skills with Microsoft Excel
Ability to effectively present key performance metrics to executive level clients
Great organizational skills for customer and product information
Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
Demonstrated success managing complex projects
Experience with managed services, trucking, and fleet industry is highly preferred
Ability to travel 10 - 15%

Benefits

Comp & perks

Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or PTO
Employee Well-Being program
11 paid holidays plus 1 inclusive holiday per year
Volunteer Time Off
Employee Referral program
Education Reimbursement Program
Employee Recognition and Appreciation program
Additional perk and voluntary benefit programs

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Hard Skills & Tools

Microsoft Exceldata analyticschange managementrisk managementproject managementSaaSclient lifecycle managementprogram designuser adoptioncustomer support

Soft Skills

customer focusproblem resolutionpersuasionnegotiationorganizational skillswritten communicationverbal communicationrelationship buildingclient engagementteam collaboration

Certifications

Bachelor's degree