Lytx, Inc.

Client Success Manager II

Lytx, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $69,500 - $88,500 per year

About the role

  • Serve as the main point of contact for Lytx clients throughout the client lifecycle, from deployment through renewal.
  • Manage a diverse portfolio of client accounts and partner with each client to understand their business and safety objectives.
  • Craft outstanding program solutions that best meet client needs.
  • Educate clients on best practices, focusing on change management and user adoption.
  • Develop and execute customized Program Management Plans.
  • Build positive relationships resulting in high levels of client engagement with assigned accounts.
  • Act as a subject matter expert and consult on change management, communication strategy, risk management, and coaching techniques.
  • Partner with cross-functional teams for smooth execution of installations, training, and customer support.
  • Create and deliver effective web-based training and presentations.
  • Present data analytics highlighting program performance to executive level clients.
  • Serve as a point of escalation for client issues.
  • Assist in managing or leading special projects as needed.

Requirements

  • 3 - 5 years’ experience in an account management role within a fast-paced, commercial products or SaaS environment
  • Strong client support and problem resolution skills
  • Bi-lingual in French-Canadian and English
  • Aptitude for numbers and expert skills with Microsoft Excel
  • Ability to effectively present key performance metrics to executive level clients
  • Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
  • Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
  • Demonstrated success managing complex projects
  • Experience with managed services, trucking, and fleet industry is highly preferred
  • Ability to travel 10-15% in the US and Canada
Benefits
  • Medical, dental and vision insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Telehealth
  • 401(k) and 401(k) match
  • Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • FTO or PTO
  • Employee Well-Being program
  • 11 paid holidays plus 1 inclusive holiday per year
  • Volunteer Time Off
  • Employee Referral program
  • Education Reimbursement Program
  • Employee Recognition and Appreciation program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementchange managementprogram managementdata analyticsMicrosoft Excelproject managementuser adoptionproblem resolutiontechnical acumenpresentation skills
Soft Skills
client supportcommunicationpersuasionnegotiationrelationship buildingengagementadaptabilityteam collaborationleadershipcoaching