Senior Client Success Manager – Enterprise
Lytx, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $92,000 - $116,000 per year
Job Level
Senior
About the role
- Serve as the main point of contact for the Client’s Safety, Fleet and Operational Teams for Lytx program-related topics
- Monitor and ensure delivery against contractual commitments including program enablement’s, service and support, and implementation requirements
- Leverage technical expertise to help diagnose issues and drive solutions
- Develop and execute Account Plans that align with client business objectives, including identifying expansion opportunities and working collaboratively with sales to renew and grow NRR
- Prepare and present strategic business reviews and consultative recommendations to client leadership teams, fostering strong partnerships and driving improved value recognition from their Lytx relationship through successful adoption of proposed solutions
- Identify and nurture long-term relationships with Strategic and Operational client stakeholders, including VP and C-level executives, to ensure ongoing executive access and retention
- Conduct regular analysis and review of progress toward established goals (both internal and external); track and measure KPIs; identify portfolio performance risks and develop mitigation plans
- Monitor client health, address issues proactively, and drive contract renewals while minimizing churn
- Work to identify any actions or missing actions that may introduce risk into the customer’s success; research and analyze root cause for risk-related actions; develop and execute a plan to reduce and/or mitigate the identified risk
- Provide strategic guidance to help clients operationalize, integrate, and sustain the Lytx program within their broader workflows, processes, and organizational culture.
- Lead ongoing education, enablement, and best practice sharing through training sessions, consultative support, and proactive day-to-day engagement.
- Support clients in maximizing the full value of the Lytx platform by ensuring effective adoption, workflow integration, and utilization of key features, insights, and performance tools.
Requirements
- Bachelor’s degree or equivalent experience
- 5–7 years in Enterprise Client Success or Account Management experience in a SaaS environment
- Proven track record of confidently and effectively communicating with client executives
- Skilled in developing account strategies that align with client goals, including upselling and cross-selling opportunities
- History of success in identifying and communicating technical issues while partnering with internal teams to deliver customer solutions
- Strong customer focus, problem-solving, and organizational skills
- Experience managing complex projects; managed services or fleet industry experience preferred
- Ability to flourish in an ever-changing environment
- Travel 10–20% of the time
Benefits
- Medical, dental and vision insurance
- Health Savings Account
- Flexible Spending Accounts
- Telehealth
- 401(k) and 401(k) match
- Life and AD&D insurance
- Short-Term and Long-Term Disability
- FTO or PTO
- Employee Well-Being program
- 11 paid holidays plus 1 inclusive holiday per year
- Volunteer Time Off
- Employee Referral program
- Education Reimbursement Program
- Employee Recognition and Appreciation program
- Additional perk and voluntary benefit programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSaccount strategiesKPI trackingrisk analysisproject managementtechnical issue diagnosisworkflow integrationperformance toolsclient health monitoringcontract renewals
Soft skills
communicationproblem-solvingorganizational skillscustomer focusrelationship buildingstrategic guidancecollaborationadaptabilityconsultative supporteducation and enablement
Certifications
Bachelor's degree