Technical Account Manager

• Serve as primary technical contact and augment our customer support teams.
• Develop and sustain relationships with customers and account teams to align Lytx solutions with their unique needs to ensure adoption.
• Engage with customers at all levels of their organization, from the front lines to the C-suite.
• Act as the primary technical interface and critical issue point for your book of business.
• Identify, resolve, and call out day-to-day device and/or integration issues.
• Maintain control of the overall resolution for any raised case, leading cross-functional groups as needed.
• Ensure customer success through proactive periodic health checks, product training, and developing and sharing standard processes.
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
• Apply internal technical expertise, including development engineers, knowledge base, and tools, for optimal customer issue resolution.
• Bring up customer issues to management when appropriate.
• Create knowledge base content to capture new learning for reuse throughout the company and user base.

Technical Account Manager

HPC Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager