Lyric

Customer Success Business Partner

Lyric

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $180,000 - $230,000 per year

Job Level

SeniorLead

Tech Stack

Go

About the role

  • Serve as the primary Customer Success contact for strategic enterprise accounts
  • Lead quarterly business reviews, success planning sessions, and ongoing governance meetings
  • Maintain and grow relationships across customer personas, from planners to senior executives
  • Coordinate cross-functional delivery teams and align internal stakeholders with account goals
  • Ensure value realization and communicate measurable outcomes from Lyric initiatives
  • Drive adoption of Lyric’s platform across users, teams, and business processes
  • Monitor and improve customer health metrics, engagement, and satisfaction
  • Identify opportunities for platform expansion including new users, new use cases, and new business units
  • Partner with Sales to develop renewal strategies and uncover growth pathways
  • Translate business pain points into prioritized solution approaches and clear impact narratives
  • Act as a strategic advisor to customers, with depth in one of the following areas: Modeling & Analysis, Planning & Execution, Frontier Use Cases
  • Support onboarding, enablement, and scaling in close collaboration with Professional Services
  • Surface actionable customer feedback to inform product roadmap and innovation priorities

Requirements

  • 10+ years of experience in Customer Success, Consulting, Supply Chain Operations, or Go-to-Market Strategy roles
  • Deep knowledge of supply chain domains with the ability to engage in both technical and business-level discussions
  • Excellent communication and relationship management skills across all levels of an organization
  • Strong program and stakeholder management experience, including governance and QBR facilitation
  • Highly adaptable, coachable, and comfortable navigating ambiguity in a dynamic environment
  • Proven ability to identify, quantify, and communicate customer impact
Benefits
  • Offers Equity
  • Offers Commission
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsrelationship managementprogram managementstakeholder managementadaptabilitycoachingnavigating ambiguitycustomer impact communication