Senior Support Engineer
Lyric - Clarity in motion.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $NaN per year
Job Level
Senior
Tech Stack
AngularAzureMS SQL Server.NETRDBMSSQL
About the role
- Act as Level 2 / Level 3 support for production applications, analyzing logs, debugging issues, and performing detailed SQL investigations.
- Reproduce and isolate defects in dev/test environments and identify root causes.
- Implement small-to-medium-scoped development tasks on the front-end or back-end, including bug fixes, quality-of-life improvements, and minor features.
- Collaborate with engineering teams to ensure code contributions align with architecture standards and release processes.
- Participate in sprint cycles when assigned development work, including code reviews and test validation.
- Document troubleshooting steps, verified resolutions, and code changes to support operational knowledge sharing.
- Identify recurring patterns in support tickets and propose engineering improvements to reduce future workload.
- Work cross-functionally with product, engineering, QA, and offshore teams to deliver high-quality outcomes.
Requirements
- Experience in healthcare, claims processing, or Payment Integrity environments.
- 5–8 years of experience in application support, software development, or a hybrid support/engineering role.
- Hands-on development experience in front-end (Angular) or back-end (.NET Core/C#) environments.
- Solid understanding of Microsoft Sql Server, T-SQL, stored procedures, data models, and troubleshooting RDBMS database-related issues.
- Experience with development in Azure (Serverless, Logic Apps, Azure Sql, etc).
- Practical experience debugging web applications and APIs.
- U.S.-based and eligible to support onshore client requirements.
Benefits
- Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLT-SQLAngular.NET CoreC#AzureLogic Appsstored proceduresRDBMSdebugging
Soft skills
collaborationproblem-solvingcommunicationdocumentationanalytical thinkingattention to detailcross-functional teamworkroot cause analysisquality assurancetime management