Customer Support Specialist

Lyrebird Health

Customer Support Specialist providing support to clinicians at Lyrebird Health. Managing interactions through chat, phone, and online training to enhance clinician experience.

Posted 5/10/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support clinicians across live chat, phone, and online training channels, ensuring every interaction is empathetic, accurate, and timely
De-escalate frustration with patience and care, turning difficult moments into positive experiences that build long-term trust
Take full ownership of queries from first contact to resolution, never leaving a clinician without a clear path forward
Identify when an issue requires escalation and transition it smoothly to the right team member or channel
Proactively share tips, guidance, and best practices to help clinicians get more value from Lyrebird
Translate technical concepts into clear, accessible language that builds clinician confidence rather than adding to it
Spot recurring pain points and advocate internally for product and process improvements
Collaborate across departments to ensure clinicians always receive consistent, high-quality support

Requirements

What you’ll need

A genuine customer service mindset and the ability to see every interaction through the clinician's eyes and tailor your response accordingly
Strong written and verbal communication skills, with the ability to be clear, honest, and warm even in difficult conversations
A track record of following through, because clinicians should be able to rely on what you tell them
Proven problem-solving ability and a bias toward ownership, not hand-offs
The ability to pick up new platforms and workflows quickly, and explain them simply

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lyrebird Health Website LinkedIn All Job Openings 11 - 50 employees Founded 2023 ⚕️ Healthcare Insurance ☁️ SaaS 🤖 Artificial Intelligence Healthcare Insurance
SaaS
Artificial Intelligence Lyrebird Health is an AI medical scribe that securely listens to clinical consultations in the background, converts speech to text in real time without storing audio, and generates tailored clinical notes, referrals, summaries, and other documents ready for transfer into electronic medical records. It emphasizes practitioner and patient privacy, regulatory compliance, integration with EMRs, and continuous learning from user edits to improve note quality and match individual documentation styles. The product targets a wide range of healthcare professionals and offers features like dictation, personalised templates, smart editing, and rapid one-click or copy-paste transfer into medical records. Customer Support Specialist 🔥 4 minutes ago 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support clinicians across live chat, phone, and online training channels, ensuring every interaction is empathetic, accurate, and timely
De-escalate frustration with patience and care, turning difficult moments into positive experiences that build long-term trust
Take full ownership of queries from first contact to resolution, never leaving a clinician without a clear path forward
Identify when an issue requires escalation and transition it smoothly to the right team member or channel
Proactively share tips, guidance, and best practices to help clinicians get more value from Lyrebird
Translate technical concepts into clear, accessible language that builds clinician confidence rather than adding to it
Spot recurring pain points and advocate internally for product and process improvements
Collaborate across departments to ensure clinicians always receive consistent, high-quality support 🎯 Requirements
A genuine customer service mindset and the ability to see every interaction through the clinician's eyes and tailor your response accordingly
Strong written and verbal communication skills, with the ability to be clear, honest, and warm even in difficult conversations
A track record of following through, because clinicians should be able to rely on what you tell them
Proven problem-solving ability and a bias toward ownership, not hand-offs
The ability to pick up new platforms and workflows quickly, and explain them simply Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technology Support Specialist 🕒 Yesterday Witan Search 1 - 10 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Technology Support Specialist providing technical support for hardware and software installations. Assisting customers and end users while ensuring a smooth experience with technology platforms. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience Advisor 🕒 Yesterday Moodle 51 - 200 📚 Education ☁️ SaaS Website LinkedIn All Job Openings Customer Experience Education Advisor delivering onboarding and training for Renaissance products. Building customer relationships and providing data insight training remotely in the UK. 🇬🇧 United Kingdom – Remote 💵 £36k - £38k / year 💰 $1.4M Venture Round on 2021-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Services Manager 🕒 May 1 Vesta Software Group 201 - 500 🏢 Enterprise 🤝 B2B Website LinkedIn All Job Openings Customer Services Manager leading customer support at Newline, enhancing service excellence and driving AI-led innovations across the Auctions Division. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Experience Manager 🕒 April 24 Ketch 51 - 200 📋 Compliance ☁️ SaaS Website LinkedIn All Job Openings Customer Experience Manager responsible for overseeing customer lifecycle and success in the UK/EU region. Collaborating with global teams and ensuring strong customer relationships for long-term outcomes. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇫🇷 French Required Manager, Sales Support Specialists 🕒 April 22 Twilio 5001 - 10000 Website LinkedIn All Job Openings Manager, Sales Support Specialists optimizing global sales support at Twilio. Leading a regional team and standardizing sales workflows encompassing EMEA and APJ. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🇬🇧 UK Skilled Worker Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

empathypatiencecommunicationproblem-solvingownershipcollaborationadvocacyadaptabilitycustomer service mindsetclarity