Lyra Health

Customer Success Manager

• Serve as the primary relationship owner for our Strategic segment employer customers (10,000-30,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders
• Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
• Produce and regularly communicate customer reports
• Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
• Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
• Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

Learning and Development

• Define the High-Performance Standard: Own the vision and design for an "employee-friendly" performance framework. You will integrate goal setting, feedback, and accountability into the daily flow of work, ensuring the process adds value rather than friction.
• Architect Leadership Programs: Design and launch high-impact development initiatives for both rising and senior leaders. You will move from vision to execution, creating cohort-based experiences that drive measurable improvements in leadership efficacy and business performance.
• Build Lyra’s "Performance Engine": Lead the global function that builds the systems, tools, and supports needed to scale high performance. You will ensure our talent readiness strategy (succession, talent reviews) is future-focused and data-driven.
• Product Mindset & Rapid Iteration: Apply a product design lens to HR—get stuff done, gather feedback, and improve. You understand that "perfect is the enemy of the good" and prioritize shipping impactful solutions that evolve with the business.
• Community Construction: Build and lead a small team of ICs, while collaborating deeply with the Global HRBP team, People Team COEs and senior leadership to ensure performance and development initiatives are designed with true cross-functional coordination and consider a diverse array of stakeholder needs.
• Tech-Forward Enablement: Strategically deploy GenAI and our in-house technology to accelerate learning, drive accessible learning, and produce insights that inform our long-term talent strategy.

Director, Performance & Leadership Development

General Counsel

• Independent Drafting & Negotiation: Lead the end-to-end negotiation of commercial contracts, including but not limited to service agreements, confidentiality agreements, data privacy and security agreements, and partnership agreements.
• Bespoke Contract Creation: Create ad-hoc agreements and custom language from scratch for unique partnerships where standard templates do not apply.
• Strategic Advisory: Identify legal and business risks in real-time and effectively communicate "plain English" advice to sales, customer relations, and operational teams.
• Process Innovation: Familiarity and enthusiasm for using AI to improve our contracting process and how it can contribute to projects aimed at process improvements to scale our operations.
• Cross-Functional Collaboration: Partner with internal experts to ensure agreements comply with healthcare laws, data security standards, and company policies and collaborate with leadership and internal stakeholders to define/drive discussions with clients and prospects

Commercial Counsel, Contracts

• Maintaining and refining processes between Customer Success and internal stakeholders, while ensuring teams are trained and aligned on best practices to support efficiency and data accuracy
• Reviewing existing systems, apps and tools available across the Lyra group to identify those that could be leveraged to address process challenges, and working with relevant teams to implement approved systems or tools for the International Customer Success team
• Identifying and building a business case for new system solutions to process challenges, and liaising with relevant teams to assess feasibility and dependencies for implementation
• Partner with cross-functional teams to introduce and adopt new systems, ensuring the Customer Success team receives effective onboarding and training, while serving as the primary escalation point for system support and issue resolution
• Maintain and continuously enhance accessible system documentation and resources, ensuring both International and Group Entity Customer Success teams have reliable, up-to-date guidance for effective day-to-day operations
• Provide strong, people-first leadership to the CS Operations team as processes and systems mature and scale. Offer mentorship grounded in technical capability, industry insights, and organizational knowledge, empowering each team member to perform successfully and advance professionally
• Support informed decision-making by collecting, organizing, and analyzing key performance metrics, ensuring leadership, cross-functional teams and the CS team have clear visibility into progress against SLAs and objectives
• Design structured tracking systems that enable CS leadership to visualize performance, remove roadblocks proactively, and guide the team toward efficient problem-solving and long-term success
• Act as a liaison in resolving clinical operational disruptions stemming from CS record-keeping, ensuring errors are corrected quickly and escalated to the right teams when additional clinical support is needed
• Customer SLA & PG departmental coordination, tracking and follow up
• Manage and coordinate Leadership meeting agendas, as well as the presentation deck for monthly CS Team meetings
• Manage and Coordinate the development and scheduling of the Engagement Calendar
• Project budget, coordinate scheduling and confirm team bookings for any in-person gathering(s) - where applicable
• Coordinate monthly departmental catch up calls and quarterly SLA review calls, ensuring clear and effective feedback and improvement development
• Salesforce SuperUser representative for CS INT (including fortnightly meetings with all SuperUsers and Fortnightly meetings with Tech for status and troubleshooting catch ups)
• Support finance and partnerships with partner headcount 'reporting'
• Develop and implement Voice of the Customer and Customer References management for the Wellbeing product

Customer Success Operations Manager

Marketing

• Lead and mentor the member marketing team, fostering a culture of high performance, experimentation, and empathy.
• Develop and execute comprehensive paid and organic acquisition strategies to meet aggressive growth goals within the business line.
• Direct the member lifecycle team to optimize onboarding, retention, and re-engagement campaigns, ensuring members find the right care at the right time.
• Build and manage strategic relationships with external digital partners and platforms to expand Lyra’s reach and presence.
• Partner closely with Product, Operations, Content, and Digital teams to ensure marketing efforts align with business objectives and the member experience.
• Monitor and report on key performance indicators (KPIs), utilizing insights to refine channel mix, messaging, and budget allocation.

Senior Manager, Consumer Marketing

Full-stack Engineer

• Take ownership of the full-stack development process, from designing backend APIs to implementing the frontend components that will consume them
• Create lasting impact by building and continuously improving our Python and Java-based microservices
• Work with fellow engineering team members to collaboratively create and refine technical designs and solutions
• Collaborate with key partners including data science, product management, design, and behavioral health specialists
• Follow and promote best practices during all phases of software development, adhering to the highest quality and security standards
• Drive continuous technical improvement for our platforms and tooling

Senior Software Engineer – Full Stack

Paralegal

• Work closely with the commercial contracting team and other business stakeholders to support the deal process, ensuring compliant and efficient contracting workflow
• Prepare, draft, and review commercial sales contracts based on approved business guidelines
• Help assign and distribute work to attorneys and contracts specialists including any background information they need for their review
• Initial review of terms for customer agreements, license agreements, partnership agreements, confidentiality agreements, statements of work, vendor and Saas agreements, data security agreements, requests for proposals (RFPs) and other documents; when appropriate, collaborate with leadership and internal stakeholders to define/drive discussions with clients and prospects
• Coordinate with the Legal Ops team to set up CLM workflows and contract templates
• Collaborate and build cross-functional relationships with business stakeholders at all levels of the company

Paralegal, Commercial Contracts

Affiliate Manager

• Lyra’s provider network is composed of in-person and virtual licensed counsellors or psychotherapists and coaches across the world.
• With our advanced matching technology, supportive provider platform, and opportunities for training and clinical consultation, being part of our network is an incredible chance to do what you love (like client care) with support for the things you don’t love (like self promotion and scheduling).
• This opportunity is a great fit if you’re an independently licensed clinical therapist interested in providing culturally responsive, evidence-based therapy for children, adults, couples, and/or families.
• We encourage clinicians to apply who have experience with caseloads that include a comprehensive spectrum of mental health needs, from milder presentations to more complex and severe support.
• This opportunity is a great fit for providers seeking well-matched and motivated clients, administrative and marketing support, and easy invoicing with quick payments.
• The ability to work with clients in person through your private or group practice is strongly preferred.
• We are looking for clinicians who are able to work with clients in-person and online in Auckland.

International Affiliate

Manager

• Serve as the primary first point of contact for clinicians (internal as well as affiliates)
• Monitor cases throughout the duration of the case including the follow-up of relevant documentation from all parties (affiliate, client, etc. where appropriate).
• Provide consultation and support to clinicians/ providers on treatment plan and delivering evidence-based care.
• Accurately understand clinical needs to evaluate whether care should be provided within a structured, short-term framework and that there is an workplace focus (when appropriate) so that the employee improves level of functioning and productivity within the workplace (work impact).
• Evaluate the appropriateness of short-term counseling versus higher-acuity care pathways based on the case flow.
• Monitor and review comprehensive clinical complex or risk cases to manage potential self-harm, ideation, or risk to others, adhering strictly to Lyra’s risk protocols.
• Manage emergency interventions and coordinate with the internal senior clinical lead when high-risk situations are identified.
• Provide high-quality, professional supervision and discussion sessions to clinicians within a structured, short-term framework.
• Ensuring case presentations(bi-weekly or monthly) by clinicians (internal as well as affiliates) for clinical knowledge enhancement, sharing best practices and guidelines, strengthening documentation and presentation skills. Assign presenters in advance (e.g., 3-month rolling schedule).
• Maintain strict checking of accurate, contemporaneous clinical notes for every session, meeting the legal and professional standards of the Indian healthcare landscape.
• Monitor client progress through regular case discussions and adjust treatment plans or escalate to the Clinical Lead for complex review as necessary.
• Monitor and review data quality (including clinical problems & sessions, work impact, CORE-10, satisfaction).
• Ensure overall levels of satisfaction with service delivered.
• Utilize evidence-based interventions (such as CBT or solution-focused therapy) to address client queries and specific mental health concerns in case discussions or presentations.
• Conduct strict checks for accurate capturing of all vital clinical information—including demographics, presenting concerns, and risk status—into the database at the point of entry.
• Ensure all data points required for case management (such as CORE-10 scores, session counts, and work impact metrics) are logged with high precision.
• Handle all sensitive clinical data with the highest level of confidentiality, adhering to global data protection standards and local regulations.
• Proactively identify gaps in current workflows and take the initiative to propose solutions that enhance operational efficiency.
• Ensure partner provider network counselors adhere to all clinical protocols including risk management, standards, procedures, and service level agreements.
• Build and maintain training materials for affiliates on clinical protocols, risk management, cross border referrals, case referrals, etc.
• Collaborate with Lyra provider teams to ensure a seamless experience.
• Identify customer specific or other themes and trends from case management and communicate this information to operations leadership and client services/customer success as appropriate for greater strategic management of the client contract and value add initiatives for the client company.
• Monitor rates of no shows & late cancellations and report trends to operations leadership.

Clinical Case Manager

• Lyra’s provider network is composed of in-person and virtual therapists, counsellors and coaches across the world.
• With our advanced matching technology, supportive provider platform, and opportunities for training and clinical consultation, being part of our network is an incredible chance to do what you love (like client care) with support for the things you don’t love (like self promotion and scheduling).
• This opportunity is a great fit if you’re an independently licensed clinical therapist interested in providing culturally responsive, evidence-based therapy for children, adults, couples, and/or families.
• We encourage clinicians to apply who have experience with caseloads that include a comprehensive spectrum of mental health needs, from milder presentations to more complex and severe support.
• This opportunity is a great fit for providers seeking well-matched and motivated clients, administrative and marketing support, and easy invoicing with quick payments.
• The ability to work with clients in person through your private or group practice is strongly preferred.

International Affiliate Provider

Attorney

• Serve as a key legal partner by supporting the commercial contracting team and other business stakeholders throughout the contracting process.
• Ensure a compliant and efficient contracting workflow.
• Draft and review contracts, adhering to approved business guidelines.
• Administer and maintain the legal technology stack, including the contract repository, workflows, templates, playbooks, and system integrations.
• Proactively identify opportunities for process and workflow enhancements while managing internal legal operations.
• Stay current with the latest legal operations industry trends and technology developments.
• Lead and support various legal operations projects from initiation through implementation and completion.
• Develop and deliver internal training and support programs for legal management tools and contracting processes.
• Support various Legal team members in resolving both internal and external requests.
• Cultivate strong cross-functional relationships with business stakeholders across all levels of the company.

Senior Associate, Legal Operations

Data Engineer

• Be a hands-on technical visionary leader for the data engineering team responsible for solutioning, designing, implementing, reviewing, and deploying core functionality to support our data warehouse, data pipelines, data sharing, data integration and BI tools strategy.
• Manage, scale, and mentor the data engineering team along with leading the recruitment efforts to attract and retain top data engineering talent.
• Collaborate with stakeholders to prioritize top business initiatives and develop corresponding solutions and a strategic roadmap.
• Identify and evaluate emerging data engineering technologies and trends, and determine their potential application within the organization.
• Manage resource allocation and bi-weekly sprint planning.
• Advocate for and drive the adoption of best practices in data engineering development, deployment, and data governance.
• Work closely with the data science, analytics, and operations teams to develop user-friendly data solutions that comply with established data governance guidelines.

Director, Data Engineering

Account Executive

• Act as the "CEO" of your territory, identifying high-potential prospects and maintaining a robust, healthy sales pipeline.
• Manage the end-to-end sales process from cold outreach and initial discovery to deal advancement and contract negotiation.
• Execute high-volume, multi-channel prospecting strategies to build relationships and engage key decision-makers (VPs of HR, Benefits Directors) and Benefits Consultants.
• Conduct deep discovery to understand your client’s challenges and pain points to tailor solutions that demonstrate clear ROI and clinical value.
• Travel as needed (up to 40-50%) within the territory to lead in-person presentations, attend regional conferences, and build local broker relationships.
• Maintain accurate records in Salesforce and provide leadership with accurate sales forecasts.

Sales Executive, Strategic – Midwest

Business Intelligence Developer

• Interact with Business Analysts and Systems Architects to understand data sources.
• Interact with the business to gather and understand requirements.
• Write code to be used in the reports and dashboards (SQL queries)
• Develop final asset (report, cube, dynamic/static dashboard) using Microsoft reporting tools.
• Perform unit testing.
• Debug and troubleshoot issues raised by our stakeholders.
• Import data into Excel and merge data sets for the analysis of information.
• Understand key structures, data inputs, data relationships and data tables.
• Check & maintain data for integrity.
• Conduct data mining activities for the analysis of trends and other information.
• Suggest further fields or data tables for future versions of reporting.
• Run standard monthly customer and business-related reports.

Business Intelligence Analyst

Therapist

• Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US.
• With our supportive provider platform, and opportunities for training and clinical consultation, being part of our network is an incredible chance to do what you love (like client care) with support for the things you don’t love (like self promotion and scheduling).
• We are looking for contract licensed telehealth therapists who are passionate about whole-person, whole family mental health care to join our clinical team.
• This opportunity is a great fit if you’re an independently licensed clinical therapist with experience providing culturally responsive, evidence-based therapy for children, teens, and their families.
• This opportunity is ideal for providers seeking well-matched and motivated pediatric clients.
• Providers who are excited to pilot innovative care protocols and techniques, grounded in evidence-based practice; and participate in training on our proprietary curriculum and collaborative care model are encouraged to apply.