Lyra Health

Marketing Operations

• MarTech Ownership: Manage the end-to-end member-facing marketing technology stack, including implementation, and ongoing integrations with internal databases. Serve as team SME and technical expert for B2B marketing tech stack, interfacing with growth marketing teams.
• Campaign Automation: Build, maintain, and monitor all automated campaigns and lifecycle journeys, ensuring high deliverability and operational excellence.
• Operational Coordination: Partner with IT, product, engineering, and operations teams to ensure all member-facing operations align with Lyra’s overarching security standards and brand governance.
• Database Management: Oversee audience segmentation and data hygiene within the marketing automation platform to ensure highly targeted and personalized communications.
• Performance Monitoring: Establish robust monitoring and alerting systems to identify and resolve any technical glitches or execution errors within automated workflows.
• Campaign Optimization: Develop and document scalable processes for campaign execution, lead routing, and reporting to increase the efficiency of the broader marketing team.

Marketing Operations Manager

Marketing

• Lead and mentor the marketing strategy team, fostering a culture of high performance, experimentation, and empathy, and managing creative resourcing.
• Lead the development of clear, differentiated positioning and messaging frameworks tailored specifically to the Health Plan and Health System business.
• Partner with General Manager, Product and Clinical teams to translate technical roadmaps and complex clinical outcomes into compelling value propositions and sales enablement tools.
• Contextualize positioning in the competitive landscape and industry shifts to keep Lyra’s strategy proactive and ahead of the curve.
• Partner with internal teams to ensure a consistent brand voice across all audiences and touchpoints, including campaigns, social media, web presence, and earned media.
• Collaborate closely with the Corporate Communications and other marketing functions teams to ensure all narratives, executive thought leadership, and media opportunities are seamlessly integrated with Lyra’s overarching corporate brand and reputation management strategies.

Senior Manager, Marketing Strategy

Manager

• Work closely with your territory Regional Director to develop the benefits consultant strategy within your territory.
• Own relationship management for select consulting firms, including reaching out to develop new relationships and nurturing existing relationships.
• In support of building pipeline, schedule and coordinate meetings/events with consultants in your territory, including virtual and in-person 1:1s, group meetings and events, and evaluation of sponsorship opportunities.
• Maintain up-to-date records of activities, events, costs, attendee lists, etc, and overall upkeep of Salesforce records.
• Support sales team to progress pipeline for Lyra Select opportunities and support Customer Success with renewals
• Act as the partnership owner for a benefits consulting firm to identify strategic opportunities to deepen the partnership.
• Partner with other cross-functional teams to deliver on Go To Market goals, including the marketing team for collateral development and event planning, product, legal, enablement team, etc.

Strategic Alliances Manager

Business Analyst

• Partner directly with Account Management, Marketing, and Operations teams to build and convert dashboard data into actionable channel and customer specific insights
• Support monthly and quarterly business review metrics and materials with tailored visuals and summaries that showcase performance wins, headwinds, and forward looking opportunities
• Manage and validate enrollment performance and pipeline for prospective and new members, ensuring seamless ingestion from various partner and client sources.
• Monitor and analyze membership utilization trending, identifying patterns in engagement, churn, and under-utilization.
• Develop contract level service level agreements monitoring, dashboard, and establish reliable systems for management
• Perform rigorous quality assurance on partner-provided datasets to ensure accuracy before data hits internal systems or external reports.
• Build and optimize complex queries to join disparate datasets and extract actionable insights from our data warehouse
• Develop and maintain scripts to automate recurring reports and eliminate manual data manipulation
• Partner with Data Engineering to influence data modeling, design, and warehouse optimizations for performance reporting

Performance Management Analyst

Program Manager

• Develop and own the HR communications strategy in partnership with the Internal Communications Team.
• Coordinate frameworks and messaging strategies for major people programs (performance cycles, benefits, culture programs, learning initiatives, etc.).
• Translate technical updates across HR teams (i.e., Benefits, Compensation, and Talent Development) to design an employee communication plan that provides context and clarity.
• Own and operationalize the People Team’s crisis communication strategy, ensuring employees are connected to benefits, resources, and support during critical events.
• Build and manage an end-to-end crisis response process, including escalation pathways, messaging templates, approval workflows, and communication channels.
• Partner closely with Benefits, HRBPs, Facilities, Communications & Corporate Affairs, Legal, and Security to deliver coordinated resources during incidents affecting employee safety, wellbeing, or workplace continuity.
• Collaborate with the internal clinical team to incorporate mental health best practices into employee-facing crisis communications.
• Create and consult on high-quality HR communications (emails, content, toolkits, leadership messages, video scripts, presentations).
• Maintain a cohesive, inclusive voice for all HR communications.
• Partner with People Experience peers and People Leadership team to anticipate communication needs across programs and moments.
• Lead cross-functional planning and timelines for major HR launches.
• Support communication strategies for organizational changes and policy updates.
• Optimize People Team communication channels (newsletters, HR leadership messages, employee guides)

Senior Program Manager, HR Communications

Recruitment

• Manage the entire recruitment lifecycle, including sourcing, pipelines, credentialing, and onboarding.
• Independently resolve complex recruitment issues and implement solutions collaboratively.
• Take initiative and ownership of challenging assignments with minimal supervision.
• Contribute to strategic initiatives and consistently produce high-quality work.
• Cultivate and maintain strong relationships with key stakeholders.
• Clearly communicate impact and progress using relevant metrics.
• Efficiently manage recruitment across teams and pipelines, demonstrating strong business alignment.
• Utilize data to support team objectives and proactively seek necessary information.
• Employ strategic thinking to independently prioritize complex tasks.
• Recognize when collaboration is needed and share successful strategies with the team.
• Address conflict constructively and clearly articulate reasoning.
• Consider the broader impact of your work, propose solutions, and promote a positive team dynamic.

Talent Acquisition Partner, Provider Network Development

Sales

• Own the Full Sales Cycle: Be a strategic hunter who relentlessly prospects for new business and owns the sales process from beginning to end, ensuring strong opportunity qualification and disciplined deal inspection. Demonstrate strong goal orientation and personal accountability while managing competing priorities and maintaining consistent focus on outcomes.
• Multi-level Stakeholder Engagement: Identify and engage key stakeholders across the organization, from the C-suite to end users, building rapport and influencing decision-making across large, complex buying committees. Success in this role requires exceptional interpersonal skills, the ability to communicate effectively with diverse audiences, and the confidence to navigate internal politics in highly competitive environments.
• Serve as a Trusted Expert: Leverage deep industry knowledge, curiosity, and a consultative mindset to teach prospects and tailor solutions to their unique challenges. Maintain a strong customer focus by anticipating and addressing evolving client needs while building credibility and trust through thoughtful, intentional engagement.
• Manage Your Business: Act as the CEO of your territory, maintaining a deep understanding of key accounts while demonstrating strong time and priority management. Operate with a resourceful mindset, maximizing the impact of time, talent, and energy to drive results while remaining agile and receptive to new ideas, approaches, and opportunities.
• Travel and Engage: This role requires a proactive, in-person presence with frequent travel (up to 50%) to client sites and events. The ideal candidate thrives in high-interaction environments, adapts easily to changing circumstances, and demonstrates resiliency when navigating complex sales cycles and competitive situations.

Senior Sales Director, Public Sector/Labor Union

• Manage a team of 10
• Serve as the primary operations day-to-day point of contact and liaison for the clinical team
• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.
• Implement and manage quality assurance metrics that align with best practices, SLAs, etc.
• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making/prioritization
• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
• Determine an inventory management strategy and inventory workflows for neuropsychological testing kits

Clinical Support Manager – Neurodiversity

Human Resources

• Act as a trusted advisor to leaders ranging from ICs to Directors, helping them navigate the complexities of leading a clinical team and complex operations.
• Partner with Clinical Operations to design and implement team structures that scale. You’ll lead complex change initiatives, ensuring our team members and clinicians feel supported through every evolution of the business.
• Drive the "rhythm of business" (performance cycles, talent planning) with a focus on equity, clinical integrity, and continual growth and development.
• Serve as a subject matter expert for the broader People Team in key areas such as Manager Development, Performance Enablement or Talent Planning, influencing how Lyra develops talent globally through leadership on central initiatives.

HR Business Partner

• Partner directly with the Account Management, Customer Development & Product teams to deliver tailored, persuasive narratives that directly articulate Lyra’s value and compel specific customer business action.
• Serve as a consultative partner to the Customer's internal analytical and benefits teams, ensuring our reporting directly informs their population health and financial strategies.
• Utilize expert proficiency in BI tools and automation platforms to build and maintain customized, executive-ready dashboards and templates for large accounts, reducing manual workload.
• Proactively analyze customer data to identify emerging trends, anomalies, or successes, connecting these findings to Lyra’s broader thought leadership and product capabilities to drive proactive, consultative engagement.
• Work closely with the internal Data Operations team to ensure the underlying data models supporting all customer-facing reports are reliable, scalable and accurate.

Senior Insights Analyst

Account Manager

• Serve as the primary point of contact for assigned local accounts, building and maintaining strong, long-term relationships.
• As the primary local point of contact for assigned International accounts, you will cultivate and maintain robust, long-term relationships.
• You will also serve as a crucial liaison with Global Account Managers, ensuring client requests are effectively communicated and resolved.
• Understand client needs and objectives to ensure that our products and services meet their requirements.
• Regularly review account performance and provide clients with strategic insights and recommendations.
• Address any issues or concerns promptly, ensuring a high level of customer satisfaction.
• exceeded.
• Monitor and report on key performance indicators (KPIs) related to account growth, customer retention, and new business development.
• Provide regular updates to senior management on sales activities, pipeline status, and market conditions.
• Identify and pursue new business opportunities within the territory, including market expansion and upselling/cross-selling within existing accounts.
• Conduct market research to identify potential clients, industry trends, and competitive landscapes.
• Develop and execute a strategic plan to achieve sales targets and expand the company’s customer base.
• Prepare and present proposals, negotiate contracts, and close deals with prospective clients.
• Responsible for responding and submitting tenders relevant to the territory.
• Work closely with the marketing team to develop targeted campaigns and promotional strategies.
• Manages the implementation of the customer programme, liaising with all internal departments to facilitate a smooth launch and onboarding, and ensure that all contracting and supplier registration processes are completed before the launch date.
• Monitors and reports on key performance indicators (KPIs) related to new business development.

Operations

• Provide comprehensive neuropsychological evaluations for clients of all ages, in collaboration with their families and/or other collateral sources
• Interpret a wide variety of psychological and neuropsychological test batteries, with occasional direct test administration
• Provide clear, evidence-based diagnostic impressions and actionable recommendations tailored to the individual’s needs
• Serve as a subject matter expert in the use and interpretation of neuropsychological assessments
• Collaborate with psychometrists and psychometrist assistants, supervising test administration, scoring, and ensuring quality control
• Complete detailed neuropsychological evaluation reports and prepare separate brief summary documents tailored for clients, families, and referring providers
• Conduct clear, supportive feedback sessions to explain findings, diagnoses, and personalized recommendations
• Collaborate with the patient’s care team (psychiatrist, care manager, and/or mental health wellness coach) to inform and coordinate treatment planning
• Comfortable conducting virtual sessions, both asynchronously and synchronously, while maintaining high standards of care
• Utilize telehealth platforms effectively for remote assessments, including adapting testing strategies for virtual delivery
• Support ongoing program and quality improvement initiatives within the neurodiversity program to ensure effective and efficient care delivery
• Provide mentorship and consultation to other care providers as needed
• Other duties as assigned

Neuropsychologist

• Serve as the primary financial contact for caregivers during onboarding into behavioral health services
• Review and explain insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner
• Answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries
• Provide transparent payment information and outline available payment options
• Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience
• Maintain accurate documentation of all caregiver interactions in Lyra Health’s systems
• Uphold HIPAA and privacy compliance standards in all communications

Billing Operations Associate

Attorney

• The Legal Operations Specialist will play a key role in supporting the Legal team's efficiency and organization. This includes:
• Contracting Workflow Management:
• Manage the operational maintenance of contract-related workflows, including the repository, templates, and performance metrics.
• Coordinate and meticulously manage the coordination, tracking, assignment, and execution (signatures) of contracts.
• Archive and maintain contract metadata to ensure full compliance.
• Operational and Project Support:
• Provide direct support to various practice areas within the Legal team.
• Assist in resolving both internal and external department requests.
• Develop and generate essential department dashboards and reports on performance, productivity, and key metrics.
• Provide comprehensive project management support for various initiatives.
• Handle the distribution of departmental mail.
• Process Improvement and Collaboration:
• Identify opportunities to enhance and streamline existing legal processes.
• Stay current with the latest legal operations industry trends and technology advancements.
• Build and maintain strong, collaborative relationships with cross-functional business stakeholders at all levels of the company.
• Provide support to users on legal tools and processes.