Lyra Health

Accounting Manager

• Report directly to and serve as a trusted partner to Lyra’s Senior Accounting Manager, Senior Accounting Director, and Controller
• Lead accounting and operations staff through month-end close, reporting, reconciliations, and other accounting activities
• Ensure timely and accurate financial reporting and present results to executive leadership; perform monthly and quarterly flux analyses for the balance sheet and income statement
• Oversee payroll and bonus accounting, including accruals, reconciliations, and period-end close activities; ensure accurate recording of compensation expenses and related liabilities in compliance with GAAP and company policies
• Manage accounting for stock-based compensation (SBC), partnering with the stock administration team to ensure accurate expense recognition, valuation support, and financial statement disclosures
• Manage intercompany transactions and reconciliations across entities; ensure accurate eliminations and timely settlement
• Initiate and drive process improvements to enhance accuracy, financial control, and efficiency
• Perform accounting research to determine appropriate treatment under relevant guidance and ensure proper accounting and reporting for ad hoc transactions
• Identify opportunities to improve financial and accounting processes, including data assets, tools, software, and workflows
• Help develop and mature company-wide procedures, policies, internal controls, and documentation to ensure consistency and clarity in business operations
• Prepare for, support, and manage annual financial audits
• Contribute to ad hoc financial and accounting projects as needed

IT Support

• Provide advanced technical support to end-users, resolving escalated incidents.
• Maintain local IT systems and assist with project delivery.
• Act as a key link between Lyra Schweiz End Users and specialist 3rd line/infrastructure teams.
• Provide support to Lyra users located across Europe for seamless IT service across Lyra International.

Senior IT Support Specialist

Artificial Intelligence

• Define and champion the company's multi-year data and AI strategy, aligning it with overall business objectives and growth plans.
• Identify high-impact opportunities for leveraging generative AI, machine learning and advanced analytics across product development, operations, sales, and marketing.
• Establish data governance policies, data quality standards, and ethical AI practices to ensure data integrity, security, and compliance.
• Recruit, mentor, and lead high-performing teams of Data Engineers, Data Analysts, Data Scientists, AI Infra, AI and ML Engineers.
• Foster a data-driven culture across the organization, promoting data literacy and the use of analytical insights in daily decision-making.
• Oversee the architecture, development, and maintenance of scalable and reliable data platforms (e.g., data warehouse, data lake, ML and AI Platform infrastructure).
• Drive the end-to-end lifecycle of AI/ML projects, from ideation and experimentation to deployment, monitoring, and measurable business impact.
• Manage budgets, technology selection, and vendor relationships related to data and AI infrastructure and tooling.
• Partner closely with Product, Engineering, Clinical and Operations leaders to embed data and AI capabilities into core products and business processes.
• Act as the primary evangelist for data and AI capabilities internally and externally.
• Present strategy, roadmaps, and key results to the executive team and board of directors.

VP of Data and AI

Product Marketing

• Design, execute, deliver, and continuously improve onboarding, ramping, and ongoing skill development programs for GTM teams, ensuring alignment with the broader GTM Enablement strategy.
• Manage and optimize Gong to identify winning behaviors, track initiative adoption, and create Gold Standard libraries for the GTM org.
• Integrate AI tools like Yoodli into enablement experiences to provide scalable, automated role-play and communication coaching for market-facing teams.
• Consistently leverage AI productivity tools to accelerate your own workflow, from content drafting and video editing to data analysis and program synthesis.
• Develop, track, and oversee progress of assessments, certifications, and measurable outcomes for enablement programs, leveraging insights to make data-driven improvements.
• Collaborate with the GTM Enablement team and cross-functional subject matter experts (SMEs) to create and deliver engaging content, including communications, live facilitation, templates, and playbooks.
• Curate and maintain multi-modality learning content within our LMS and enablement platform, ensuring accessibility and alignment with team needs.
• Contribute to the planning and facilitation of large-scale initiatives, such as annual kickoffs (SKO) and product launches.
• Partner with main stakeholders to assess enablement needs and translate them into actionable, impactful plans that drive team performance.
• Support the collection and reporting efforts for enablement programs, providing insights and recommendations to optimize initiatives and accelerate revenue growth.

Senior GTM Enablement Specialist

General Counsel

• Support Lyra’s privacy program and advise internal stakeholders on privacy concerns related to Lyra’s products and services, and the implementation of new technologies, such as AI.
• As a core component of the role, participate extensively in AI use case reviews, including those involving generative AI and agentic AI for internal use at Lyra, and in legal reviews and assessments relating to the development by Lyra of AI-powered products, services, and tools. Drive the AI use case review process forward to meet established SLAs, ensuring the business remains agile.
• Draft, maintain, and evolve AI governance documentation, including the Company’s Responsible AI Policy and related standards, procedures, and guidance.
• Coordinate with internal teams to ensure corporate adherence to applicable state and federal privacy laws, including, but not limited to, CCPA and HIPAA.
• Stay abreast of, analyze, and advise on evolving US laws and regulations relating to privacy and AI at both the state and federal level. Update the legal team and the business on relevant new regulatory requirements and feed into policy and procedural documentation.
• Support international AI regulatory compliance by partnering with the Privacy Counsel, International on the EU AI Act and other global AI regulations, including leading horizon scanning efforts and proactively delivering insights and updates to the legal team and broader Lyra business.
• Collaborate with commercial counsel to ensure that privacy provisions in commercial agreements and Business Associate Agreements (BAAs) appropriately manage risk and comply with privacy policies, laws, rules, regulations, and company objectives.
• Review BAAs negotiated by commercial counsel and document data use permissions for new and existing customers.
• Work cross-functionally to advise product and business teams on potential privacy and AI regulatory implications of Lyra’s new and existing product lines, including reviewing and approving product requirement documents (PRDs).
• Investigate, manage, document and report privacy incidents, including breaches, in accordance with applicable law, contractual requirements and corporate strategy.
• Participate in cross-functional teams working on AI governance and AI use case reviews.
• Other duties as assigned.

Privacy and AI Counsel

Account Manager

• Act as the primary Japan-based consultant for a portfolio of global enterprise clients, ensuring Lyra’s mental health platform integrates seamlessly with each organization's specific corporate culture and local HR policies.
• Own the end-to-end retention strategy for all Japan-based entities within your book of business. This includes identifying churn risks early and delivering data-driven business reviews that demonstrate localized ROI and clinical efficacy.
• Serve as the dedicated, high-touch point of contact for Lyra's key strategic account Japanese headquarters, navigating their complex internal hierarchy to ensure "gold-standard" service delivery across their regional divisions.
• Tailor global open enrollment and mental health awareness campaigns to resonate with the Japanese workforce, accounting for local sensitivities around stigma, overwork prevention, and workplace harmony.
• Serve as the first line of defense for regional crises (e.g., workplace tragedies, natural disasters, or acute mental health emergencies), coordinating rapid-response clinical support that adheres to Japanese cultural norms.
• Act as the "voice of the Japanese market" for Lyra’s product and clinical teams, providing insights on local competitor trends, regulatory changes and provider network gaps.
• Partner with Global Account Managers/Consultants to ensure a unified "One-Lyra" experience for multinational clients, providing the local expertise necessary to execute global contracts within Japan.

• Act as the primary consultant for our Global Clients APAC HR and Benefits leadership
• Drive program awareness and adoption through localized engagement campaigns
• Serve as the first point of contact for high-priority escalations
• Rapidly mobilize Lyra’s clinical and provider networks during critical events
• Lead post-incident reviews with clients
• Partner with the Regional/Country Managers to ensure the provider network meets cultural nuances
• Own the renewal process for regional contracts and maintain 100% client retention
• Identify opportunities for upselling additional Lyra products

QA Engineer

• Conduct comprehensive credentialing file audits and ongoing quality reviews to ensure compliance with TJC and NCQA standards.
• Oversee delegated credentialing arrangements, including CVO performance, ensuring adherence to contractual, regulatory, and accreditation requirements.
• Plan, coordinate, and execute payer credentialing audits, including managing audit documentation, responding to findings, and ensuring timely completion of corrective action plans.
• Track, trend, and report credentialing quality metrics to internal committees, identifying risks, gaps, and opportunities for improvement.
• Review, maintain, and update credentialing policies and standard operating procedures to ensure ongoing alignment with TJC, NCQA, and regulatory requirements.
• Partner with credentialing and provider operations teams to remediate audit findings and implement sustainable process improvements.
• Support accreditation readiness efforts by participating in TJC and NCQA surveys, including mock surveys and live accreditation reviews.
• Assist in the collection, validation, and submission of required documentation and data for accreditation surveys and regulatory reviews.
• Monitor credentialing processes to ensure ongoing compliance with internal policies and external regulatory standards.
• Identify compliance risks, escalate issues appropriately, and recommend corrective and preventive actions.
• Maintain audit-ready documentation and ensure alignment across credentialing systems, policies, and procedures.
• Collaborate cross-functionally with Provider Success, Compliance, Legal, and Operations teams to ensure a consistent and compliant credentialing program.
• Contribute to the development and refinement of credentialing QA policies, audit tools, and standard operating procedures.

Quality Assurance Specialist – Credentialing

Bilingual

• manage crises
• provide in-the-moment telephone support to clients with complex behavioral health issues
• ensure client safety
• connect clients to high-quality, evidence-based providers and facilities
• support clients in connecting to care, exclusively by phone and email

Clinical Care Navigator, Bilingual Spanish

• Independently manage a caseload of complex, multi-need clients, providing collaborative, long term case management
• Successfully facilitate ongoing engagement, supporting clients as they move through various levels of care, employing Motivational Interviewing and other strategies to support client readiness for treatment
• Skillfully manage client crises, providing brief risk and needs assessments, safety planning, and de-escalation with the goal of connecting the client to treatment
• Respond to in-the-moment callers seeking crisis support, offering brief, evidence-based coping skills
• Effectively and professionally communicate with clients and providers throughout the process of accessing care, via email, phone, and occasionally text
• Creatively troubleshoot roadblocks to offering personalized, high quality clinical care options for our clients
• Use Lyra’s proprietary matching software, as well as other methods including facility database, health plan directory, and internet searches to identify treatment options, and connect clients to the best treatment, based on each individual client’s specific needs and preferences
• Administer and monitor clients’ self-reported symptoms on PHQ-9, GAD-7, or other measures
• Develop personalized care plans with treatment options for clients
• Participate in and present cases for discussion at Multidisciplinary Team Meeting
• Proactively outreach members who may benefit from additional support and utilize Motivational Interviewing strategies to engage them in the program
• Coordinate care and communicate with Preferred Facility Network providers prior to, during, and at the end of treatment including recommendations for level of care, length of stay, treatment modality, and discharge planning
• Coordinate care and communicate with clients’ health plans and/or navigators to ensure seamless access to care (e.g. meet weekly with Navigator to discuss mutual clients and ensure accountability for engagement)
• Collaborate with billing team and Preferred Facility Network to ensure clients have authorized referral to access treatment paid via Lyra; treatment meets clinical and quality expectations; and any concerns are addressed
• Participate in on-call rotation for direct phone line to handle warm referrals from Care Navigator Team, Clinical Care Navigator, or Health Plans
• Complete screenings for Lyra’s Dialectical Behavior Therapy (DBT) program
• Provide feedback to leadership for continuous program improvement, including suggestions to improve client experience, operational efficiencies, or outcomes

Complex Care Specialist – Bilingual Spanish

Therapist

• Provide short-term, evidence-based treatment via live video, maintaining a caseload of diverse and varied clinical needs
• Assign digital lessons, videos, and assessments to your clients to enhance learnings and monitor outcomes between sessions
• Connect with peers, who share a passion for providing evidence-based care
• Attend one-on-one and peer group clinical consultation meetings
• Conduct peer-based quality assurance reviews
• Access expert consultation and support for complex clients

Mental Health Therapist – Telehealth, Unrestricted LCSW, LMFT, LCMHC

• Provide short-term, evidence-based treatment via live video, maintaining a caseload of diverse and varied clinical needs
• Assign digital lessons, videos, and assessments to clients to enhance learnings and monitor outcomes between sessions
• Connect with peers for clinical consultation and quality assurance reviews
• Attend robust training to enhance clinical skills
• Access expert consultation and support for complex clients
• Deliver culturally responsive care accounting for cultural backgrounds

Mental Health Therapist – Telehealth, LCSW, LMFT, LCMHC

Communications

• Generate positive media coverage for Lyra Health by managing inbound media inquiries and proactive storytelling aligned to corporate priorities.
• Forge new media relationships and maintain strong working relationships with key beat reporters, industry influencers, and analysts to build and protect Lyra Health’s corporate reputation.
• Write press releases, byline opportunities, and award submissions in support of corporate initiatives and our subject matter expert program.
• Develop clear, differentiated messaging and narrative frameworks for key company initiatives, partnering across teams to ensure consistency across external channels.
• Shape and drive Lyra’s subject matter expert (SME) program and work alongside our executive communications leader to support our thought leadership campaigns.
• Lead our monitoring and reporting process, leveraging AI and third-party platforms to assemble campaign recaps and contribute to our team’s quarterly and annual reports.
• Support spokespeople readiness by developing briefing materials, messaging, and media prep for executives and subject matter experts.
• Proactively identify reputational risks in media coverage related to mental health and develop responsible, mission-aligned responses in collaboration with leadership and clinical experts.

Corporate Communications Manager

Financial Planning and Analysis

• Serve as the lead financial advisor to the Employer Solutions leadership team, providing the "check and balance" on commercial deal structures, pricing, and margin profiles.
• Act as the connective tissue between Employer Solutions and other FP&A pods (Clinical Ops, Health Plans, Corporate) to ensure cost-to-serve models and revenue forecasts are integrated and accurate.
• Partner with the VP of Finance to translate vertical performance into high-level narratives for Board materials, investor decks, and quarterly guidance.
• Drive the monthly, quarterly, and annual planning cycles for the vertical, providing deep-dive variance analysis that goes beyond the "what" to explain the "why."
• Build and maintain sophisticated models to forecast the impact of new product tiers, employer segment shifts, and international expansion within the vertical.
• Develop and monitor vertical-specific metrics (e.g., CAC, LTV, Gross Margin by Segment) that provide early signals for risks and opportunities.
• Build, mentor, and scale a world-class team of finance professionals, fostering a culture of "business-first" financial partnership.
• Collaborate with the broader Finance organization to implement AI-driven tools and automated reporting processes that eliminate manual work and increase forecast accuracy.
• Support business development and M&A activity, focusing on the seamless financial integration of new employer-facing capabilities or portfolios.

Director, FP&A, Employer Solutions

• Lead Vertical Planning: Direct the annual budgeting and multi-year forecasting processes for the Health Plan & Health Systems vertical, ensuring alignment with corporate financial targets.
• Executive Advisory: Act as a key stakeholder in leadership meetings, translating complex financial data into actionable strategies for the President and vertical heads.
• New Initiative Support: Provide financial modeling and "what-if" analysis for new product launches, geographical expansions, and potential value-based care arrangements.
• Performance Management: Develop and monitor vertical-specific KPIs to identify risks and opportunities.
• Monthly P&L Ownership: Lead the month-end close analysis for the vertical, providing deep-dive variance reporting that explains the why behind the numbers.
• Resource Allocation: Partner with vertical and horizontal leaders to optimize headcount planning and OpEx spend, ensuring capital is deployed toward the highest-ROI initiatives.
• Team Management: Oversee, coach, and develop a Manager, FP&A, fostering a culture of technical excellence and proactive problem-solving.
• Process Improvement: Design and implement scalable financial processes and reporting tools specifically tailored to the unique needs of health systems and payer models.
• Cross-Functional Collaboration: Serve as the bridge between the vertical leadership and the broader Corporate Finance team to ensure consistency in reporting and data integrity.

Accounting Manager

Senior IT Support Specialist

VP of Data and AI

Senior GTM Enablement Specialist

Privacy and AI Counsel

Account Manager

Account Manager

Quality Assurance Specialist – Credentialing

Clinical Care Navigator, Bilingual Spanish

Complex Care Specialist – Bilingual Spanish

Mental Health Therapist – Telehealth, Unrestricted LCSW, LMFT, LCMHC

Mental Health Therapist – Telehealth, LCSW, LMFT, LCMHC

Corporate Communications Manager

Director, FP&A, Employer Solutions

Senior Manager, FP&A, Health Plan & Health Systems