Client Services Consultant

Lyra Health

Client Services Consultant managing a portfolio of Employee Assistance Programmes at Lyra Health. Focused on client retention, risk management, and providing excellent customer experience.

Posted 7/21/2026full-timeCapetown • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and strategic programme management, with a strong focus on client portfolio expansion and risk mitigation. Proficient in managing client budgets and ensuring excellent customer service while collaborating effectively across departments.

Highest-signal resume keywords

Customer Relationship ManagementEmployee Assistance Programme (EAP) ExperienceClient Budget ManagementContract NegotiationProject Management Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Programme ManagementRisk Identification and MitigationClient Information MaintenanceCommercial Opportunity IdentificationInvoicing Assistance

Soft Skills

Effective CommunicationCustomer Service ExcellenceRelationship ManagementCollaboration

Tools & Technologies

LYRA Systems

Certifications & Qualifications

Relevant Tertiary Qualification

Industry Keywords

Corporate ClientsPerformance LearningStrategic InterventionsCustomer Feedback Management

About the role

Key responsibilities & impact

Management of own portfolio of large corporate clients including programme launches, contract negotiations and ongoing strategic programme management
Ensuring excellent customer service and outstanding customer experience
Effective liaison and consultation with various LYRA departments in the delivery of diversified services to portfolio of clients
Excellent customer feedback (complaints) management
Effective identification and mitigation of risk using effective relationship management and strategic interventions to convert risk to opportunities where possible
Expanding existing client portfolio by identifying and initiating commercial opportunities for adding business units, headcounts and/or additional diversified services, including Performance Learning
Effective and accurate maintenance of client information on relevant LYRA systems
Effective collaboration with LYRA Finance teams to ensure timeous invoicing and assistance with tracking of debtors
Effective client budget management
Effective renewal and annual increase negotiations

Requirements

What you’ll need

Must speak and communicate fluently in **English** and at least **1 other African language** (except Afrikaans)
Has a minimum of 3+ years customer relationship management
Has a minimum of 3+ years EAP (Employee Assistance Programme) experience
Has a conceptual understanding of business missions, supplier promise and strategy, as well as the performance implications of this strategy with regard to market success
Relevant tertiary qualification is desirable
Project management experience is desirable

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development