Clinical Care Navigator, After Hours

Lyra Health

Care Navigator providing telephone support for clients managing crises with complex behavioral health issues. Working to connect clients to high-quality providers and facilities exclusively by phone and email.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing crises and providing telephone support for clients with complex behavioral health issues, ensuring client safety and connecting them to evidence-based care. Holds a Master's degree in Clinical Social Work or equivalent, with significant experience in high-risk clinical situations and a strong understanding of mental health services.

Highest-signal resume keywords

Master's Degree In Clinical Social WorkLCSW Or Equivalent Independent Clinical LicensureTwo Years Post License ExperienceExperience Managing High-Risk Clinical SituationsBilingual, Spanish-Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis ManagementBehavioral Health SupportPsychiatric IntakeClinical AssessmentMandated Reporting

Soft Skills

Growth MindsetClient Safety Focus

Tools & Technologies

Technology Platforms

Certifications & Qualifications

LCSWLMFTLPCLPCCRN

Industry Keywords

EAPClinical Call CenterMental Health Services

About the role

Key responsibilities & impact

Managing crises and providing in-the-moment telephone support to clients with complex behavioral health issues
Ensuring client safety and connecting clients to high-quality, evidence-based providers and facilities
Supporting clients in connecting to care, exclusively by phone and email
Adopting new technology platforms and having a growth mindset
Working Sunday - Thursday: 12am-8:30am PT (1am-9:30am MT / 2am-10:30am CT / 3am-11:30am ET)

Requirements

What you’ll need

**Master’s degree in clinical social work or equivalent**; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Bachelor's degree in nursing (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)
**Must have two years post license experience (EAP/clinical call center experience preferred)**
**Bachelor's degree in nursing (RN); Must have two years psychiatric intake, assessment RB, other related experience (EAP/clinical call center experience preferred)**
**Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)**
Bilingual, Spanish-speaking candidates strongly preferred (but not required)
Must be a full time resident of the United States; work cannot be completed from outside the United States.

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!