Clinical Care Navigator – Bilingual Spanish Speaking

Lyra Health

Care Navigator supporting clients through crises and connecting them to mental health services at Lyra Health. Handling telephone support exclusively while ensuring client safety and care effectiveness.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis management and client support within behavioral health, utilizing strong communication skills to connect clients with appropriate care. Holds relevant clinical licensure and experience in high-risk clinical situations, ensuring client safety and effective service delivery.

Highest-signal resume keywords

Master's Degree In Clinical Social WorkLCSW Or Equivalent Independent Clinical LicensureTwo Years Post License ExperienceBilingual Spanish-SpeakingExperience Managing High-Risk Clinical Situations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis ManagementBehavioral Health SupportPsychiatric IntakeAssessmentClient Safety Management

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTime ManagementGrowth Mindset

Tools & Technologies

Technology Platforms

Certifications & Qualifications

LCSWLMFTLPCLPCCRN

Industry Keywords

EAPClinical Call CenterMental Health CareSuicidalityMandated Reporting

About the role

Key responsibilities & impact

As a Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment telephone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities.
This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email.
This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care.
It’s important that you’re comfortable adopting new technology platforms and have a growth mindset. We’re all here for the same goal: to improve access to the highest quality mental health care for our clients–when they need it most.
You must be able to work the following shift(s): Tuesday/Wednesday, Friday/Saturday: 5:30 PM – 2:00 AM PST (6:30 PM – 3:00 AM MST / 7:30 PM – 4:00 AM CST / 8:30 PM – 5:00 AM EST)

Requirements

What you’ll need

**Master’s degree in clinical social work or equivalent**; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Bachelor's degree in nursing (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)
**Must have two years post license experience (EAP/clinical call center experience preferred)**
**Bachelor's degree in nursing (RN); Must have two years psychiatric intake, assessment RB, other related experience (EAP/clinical call center experience preferred)**
**Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)**
Must be Bilingual, Spanish-speaking
Must be a full time resident of the United States; work cannot be completed from outside the United States.

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!