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Client Support Specialist – Billing
Lyra HealthClient Support Specialist providing billing support for Lyra Health clients through queries, coordination, and troubleshooting issues. Aiming to enhance client access to mental health services with efficient billing assistance.
About the role
Key responsibilities & impact- Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
- Follow up on returned claims, among other billing responsibilities
- Keep clients informed of billing and payment status
- Collaborate with internal billing teams and customer success as needed to resolve client cases
- Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
- Collaborate with technical teams to identify bugs and improve the client/provider experience
- Ability to work on a scheduled shift and holidays
Requirements
What you’ll need- 1+ years experience in healthcare billing customer service
- Experience in healthcare and/or medical billing a plus
- Experience in medical billing setting in bank reconciliation, payment posting and patient billing, ability to read and understand EOBs helpful
- Experience with Zendesk, Salesforce, and/or JIRA a plus
- Excellent attention to detail
- Excellent written and verbal communication skills
Benefits
Comp & perks- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare billingmedical billingbank reconciliationpayment postingreading EOBs
Soft Skills
attention to detailwritten communicationverbal communication