Senior Zendesk Developer

Lyra Health

Zendesk Developer maintaining and enhancing Zendesk instances at Lyra Health, impacting support operations performance and enabling organizational scaling.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $102,000 - $156,500 per yearWebsite

About the role

Key responsibilities & impact

Gather business requirements, design, develop, and implement customized Zendesk solutions, including Zendesk AI features to optimize workflows and enhance support processes
Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools
Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules
Develop and maintain documentation for Zendesk configurations, customizations, and processes
Troubleshoot and resolve issues related to Zendesk configurations, workflows, and integrations
Conduct regular performance analysis and optimization of Zendesk configurations to ensure efficient and reliable system performance
Stay up-to-date with the latest Zendesk features, APIs, and best practices to recommend improvements and enhancements to the existing Zendesk implementation
Provide technical guidance and support to other team members on Zendesk-related projects
Design and run complex reports and dashboards using Zendesk Explore

Requirements

What you’ll need

5+ years of experience as a Zendesk developer, administrator, or similar role with a track record of successful Zendesk implementations, customizations, and integrations
3+ years of experience in general technical development, customer support, or engineering role
1+ years’ experience implementing Zendesk Agent Copilot + Zendesk Advanced AI
Strong knowledge and experience managing Zendesk architecture, APIs, and integrations (i.e. Salesforce)
Strong problem-solving skills with the ability to deliver on time with minimal supervision in a highly technical, customer-focused service environment
Excellent communication and relationship building skills with the ability to share insights, demos, and process expectations with stakeholders and colleagues, both locally and remotely
Passionate about teaching and empowering others

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
Well-being perks and activities, surprise swag, regular community celebration…and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Zendesk developmentZendesk administrationZendesk integrationsZendesk AI featuresZendesk architectureZendesk APIsperformance analysistroubleshootingreportingdocumentation

Soft Skills

problem-solvingcommunicationrelationship buildingtechnical guidanceteam collaborationcustomer-focusedtime managementteachingempowering others