Senior Customer Success Manager

Lyra Health

Senior Customer Success Manager at Lyra Health engaging with clients and delivering results. Building strategic partnerships and driving successful mental health initiatives with a data-driven approach.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $134,000 - $184,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary relationship and strategy owner for large, multi-national employer partners (90,000+ lives).
Advise and lead employer partners to define and execute against their mental health and wellbeing strategy.
Lead C-suite-level conversations and presentations to influence stakeholders using data-driven storytelling.
Develop and maintain account strategies.
Craft clear, succinct, and bespoke business reviews that demonstrate VOI and ROI.
Act as a strategic advisor to Lyra’s executive leadership, defining winning strategies for the organization's largest renewals.
Identify and proactively seize or mitigate emergent and long-term opportunities or risks in your portfolio.
Drive compelling and effective employee engagement strategies in collaboration with marketing.
Evaluate competing priorities, analyze trade-offs, and make clear, data-informed choices that drive client success.
Balance organizational, team, and customer priorities with thoughtful execution.
Collaborate internally with product, clinical, data science, legal, and other teams to effectively resolve customer requests and issues.
Align Lyra's product roadmap directly with the customer's macro-organizational goals, and champion new product offerings.
Manage your portfolio independently and proactively drive initiatives to completion.

Requirements

What you’ll need

15+ years of experience in customer success, ideally in the area of HR, benefits, or healthcare with employers or other large groups.
Excellent verbal and written communication skills, including the ability to command a room with confidence when acting as a strategic advisor to executive leadership.
Ability to analyze large, multi-variable data sets to identify and frame actionable insights.
Ability to operate effectively in fast-paced or evolving environments and manage complex challenges to find solutions even when processes are not yet defined.
Ability to innovate and creatively solve problems in a highly collaborative manner.
Ability to collaborate effectively with cross-functional teams using strong project management skills.
Ability to champion the strategic and thoughtful use of AI to drive high-level decision-making, pilot complex workflows, and uncover macro-trends.
Ability to maintain a positive and productive mindset when facing complex client challenges or changing project scopes.
Ability to prioritize and balance multiple customers simultaneously.
A growth mindset.
A passion for mental health and changing the healthcare landscape.
Willingness to travel (10%).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lyra Health Website LinkedIn All Job Openings 501 - 1000 employees Founded 2015 ⚕️ Healthcare Insurance ☁️ SaaS 👥 HR Tech 💰 $235M Series F on 2022-01 Healthcare Insurance
SaaS
HR Tech Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience. Senior Customer Success Manager 🔥 22 minutes ago 🇺🇸 United States – Remote 💵 $134k - $184k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary relationship and strategy owner for large, multi-national employer partners (90,000+ lives).
Advise and lead employer partners to define and execute against their mental health and wellbeing strategy.
Lead C-suite-level conversations and presentations to influence stakeholders using data-driven storytelling.
Develop and maintain account strategies.
Craft clear, succinct, and bespoke business reviews that demonstrate VOI and ROI.
Act as a strategic advisor to Lyra’s executive leadership, defining winning strategies for the organization's largest renewals.
Identify and proactively seize or mitigate emergent and long-term opportunities or risks in your portfolio.
Drive compelling and effective employee engagement strategies in collaboration with marketing.
Evaluate competing priorities, analyze trade-offs, and make clear, data-informed choices that drive client success.
Balance organizational, team, and customer priorities with thoughtful execution.
Collaborate internally with product, clinical, data science, legal, and other teams to effectively resolve customer requests and issues.
Align Lyra's product roadmap directly with the customer's macro-organizational goals, and champion new product offerings.
Manage your portfolio independently and proactively drive initiatives to completion. 🎯 Requirements
15+ years of experience in customer success, ideally in the area of HR, benefits, or healthcare with employers or other large groups.
Excellent verbal and written communication skills, including the ability to command a room with confidence when acting as a strategic advisor to executive leadership.
Ability to analyze large, multi-variable data sets to identify and frame actionable insights.
Ability to operate effectively in fast-paced or evolving environments and manage complex challenges to find solutions even when processes are not yet defined.
Ability to innovate and creatively solve problems in a highly collaborative manner.
Ability to collaborate effectively with cross-functional teams using strong project management skills.
Ability to champion the strategic and thoughtful use of AI to drive high-level decision-making, pilot complex workflows, and uncover macro-trends.
Ability to maintain a positive and productive mindset when facing complex client challenges or changing project scopes.
Ability to prioritize and balance multiple customers simultaneously.
A growth mindset.
A passion for mental health and changing the healthcare landscape.
Willingness to travel (10%). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Success Manager 🔥 25 minutes ago Vori Health 51 - 200 🤝 B2B 🏢 Enterprise 🧘 Wellness Website LinkedIn All Job Openings Client Success Manager at Vori Health responsible for client satisfaction and retention. Managing a portfolio of clients and improving outcomes through strategic partnerships and operational excellence. 🇺🇸 United States – Remote 💵 $110k - $119k / year 💰 $15.1M Series A on 2021-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Customer Success Specialist 🔥 2 hours ago InsCipher 11 - 50 ☁️ SaaS 🤝 B2B 🔌 API Website LinkedIn All Job Openings Senior Customer Success Specialist at InsCipher handling customer escalations and support processes. Collaborating with various internal teams to provide solutions for client issues and maximize support effectiveness. 🇺🇸 United States – Remote 💵 $60k - $80k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Client Success Manager 🔥 3 hours ago GeneDx 1001 - 5000 Website LinkedIn All Job Openings Client Success Manager fostering relationships with key accounts in healthcare. Collaborating with Sales and Client Services to ensure optimal customer experiences at GeneDx. 🇺🇸 United States – Remote 💵 $90k - $120k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Customer Success Manager 🔥 3 hours ago Irth Solutions 51 - 200 ☁️ SaaS ⚡ Energy 📡 Telecommunications Website LinkedIn All Job Openings Senior Customer Success Manager driving product adoption and maintaining customer partnerships for a growing SaaS company. Engaging with customers and managing onboarding for successful long-term relationships. 🇺🇸 United States – Remote 💰 Private Equity Round on 2015-07 ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Lead 🔥 4 hours ago Dscout 201 - 500 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Lead Research Advisor at Dscout driving research projects and customer success strategies. Collaborate with teams to maximize platform adoption and client relationship management. 🇺🇸 United States – Remote 💰 $70M Series C - Dscout on 2022-03 ⏰ Full Time 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

data analysisdata-driven storytellingproject managementstrategic planningcustomer success managementemployee engagement strategiesAI utilizationproblem-solvingportfolio managementbusiness review crafting

Soft Skills

communicationleadershipcollaborationinnovationadaptabilityprioritizationgrowth mindsetstrategic advisingconflict resolutionpositive mindset