Customer Success Manager II

Lyra Health

Customer Success Manager focusing on customer relationships for Strategic segment clients. Engaging with customers and collaborating internally to support their mental health needs.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $106,000 - $146,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary relationship owner for our Strategic segment employer customers (3,000-10,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders
Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
Produce and regularly communicate customer reports
Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

Requirements

What you’ll need

8+ years experience in customer success/ or a related field, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
Experience with customers with a headcount of 3,000-10,000 employees
Passion for mental health and changing the healthcare landscape
Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
Ability to innovate and creatively solve problems in a highly collaborative manner
Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
Ability to prioritize and balance multiple customers
Willingness to travel (10%)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lyra Health Website LinkedIn All Job Openings 501 - 1000 employees Founded 2015 ⚕️ Healthcare Insurance ☁️ SaaS 👥 HR Tech 💰 $235M Series F on 2022-01 Healthcare Insurance
SaaS
HR Tech Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience. Customer Success Manager II 🔥 3 minutes ago 🇺🇸 United States – Remote 💵 $106k - $146k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary relationship owner for our Strategic segment employer customers (3,000-10,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders
Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
Produce and regularly communicate customer reports
Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year 🎯 Requirements
8+ years experience in customer success/ or a related field, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
Experience with customers with a headcount of 3,000-10,000 employees
Passion for mental health and changing the healthcare landscape
Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
Ability to innovate and creatively solve problems in a highly collaborative manner
Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
Ability to prioritize and balance multiple customers
Willingness to travel (10%) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 5 minutes ago StarTech.com 201 - 500 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager at StarTech.com building technology relationships within Global 5000 organizations. Leading strategic customer engagement to drive long-term loyalty and revenue growth. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Client Success Manager 🔥 17 minutes ago Talent Hackers 11 - 50 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Client Success Manager responsible for client relationship management in a fast-paced digital marketing agency. Ensuring project success and high client satisfaction through effective communication and organization. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Enterprise Customer Success Manager – AI-native 🔥 2 hours ago Incredible Health 51 - 200 ⚕️ Healthcare Insurance 🎯 Recruiter ☁️ SaaS Website LinkedIn All Job Openings Enterprise Client Partner at Incredible Health managing client relationships in healthcare systems. Driving AI adoption and enhancing client success through strategic partnerships and innovative practices. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 3 hours ago CommandLink 201 - 500 📡 Telecommunications ☁️ SaaS 🔐 Security Website LinkedIn All Job Openings Customer Success Manager engaging with enterprise customers to drive satisfaction and retention for CommandLink SaaS offerings. Leveraging technology and strategic initiatives for business growth and customer loyalty. 🇺🇸 United States – Remote 💵 $60k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Executive 🔥 5 hours ago Red Hat 10,000+ employees 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Executive in financial services sector, fostering relationships and ensuring customer success with Red Hat's offerings. Focused on client needs and long-term value realization. 🇺🇸 United States – Remote 💵 $132.4k - $211.9k / year 💰 Corporate Round on 1999-03 ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communication skillsproblem solvingproject managementcollaborationcustomer relationship managementtrust buildinginnovationprioritizationmultitaskingcustomer support