Global Account Consultant
Lyra Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for Workforce Mental Health customers
- Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries
- Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews
- Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement
- Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies
- Liaise with internal teams and the global network to coordinate the delivery of core services, training, and critical incident support
- Maintain accurate and up-to-date customer records in internal systems
- Drive customer retention and growth by navigating international service delivery and solving complex problems
Requirements
- 5+ years of customer relationship management experience
- 3+ years of experience within an Employee Assistance Program (EAP) setting
- Excellent verbal and written communication skills
- Strong project management and cross-functional collaboration skills
- Ability to prioritize and multitask, balancing the needs of multiple customers
- Excellent negotiation and creative problem-solving abilities
- Bachelor's degree in Business or a related field, or equivalent practical experience
- Direct experience in a global or international role (highly desirable)
- A strong passion for mental health and a customer-centric mindset
- Ability to thrive in a fast-paced, ambiguous environment and effectively manage change
- A dynamic, professional, and collaborative work style
- Excellent computer literacy
- Candidates must be physically located within South Africa
Benefits
- Fully remote role (candidates must be physically located within South Africa)
- Standard South Africa office hours
- Permanent five (5) day a week role (Monday to Friday)
- Flexibility for occasional after-hours requirements in the evenings
- Opportunity to work with global teams and providers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationship managementEmployee Assistance Programproject managementnegotiationproblem-solvingcommunication
Soft skills
cross-functional collaborationprioritizationmultitaskingcustomer-centric mindsetadaptabilitycollaborative work style