Senior Group Manager, Customer Success

Lyra Health

Senior Group Manager leading Customer Success at Lyra Health, transforming mental health access through AI-powered platform. Building relationships and achieving customer success metrics with high-performing teams.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $134,000 - $184,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Hire, develop, and retain a team of high-performing Customer Success Managers while ensuring operational consistency across customer tiers and segments.
Partner with the Customer Success Director to monitor team performance, optimize operational procedures, and elevate training or enablement needs.
Coach Customer Success Managers to maximize member engagement, customer retention, revenue growth, and value actualization through strategic reporting.
Drive team accountability for core department KPIs, including renewal rates, customer retention, net-new revenue expansion, and customer satisfaction.
Provide consolidated reporting on team achievements, identifying business risks or macroeconomic trends blocking desired results.
Lead risk management strategies across assigned segments to address talent, relationship, and revenue risks through cross-functional reviews and account meetings.
Oversee monthly revenue forecasting, ensuring strategies are deployed to mitigate financial risks and support underperforming accounts.
Manage executive-level client engagement and high-visibility clinical or operational escalations alongside your team.
Represent the Customer Success department in late-stage prospect finalist meetings and strategic internal deal reviews.
Collaborate closely with cross-functional partners across Partnerships, Marketing, Clinical, Product, Analytics, and Workforce Transformation to ensure the voice of the customer is reflected across all business units.

Requirements

What you’ll need

10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred
5+ years of management experience
Experience in employer-sponsored health benefits space required
Ability to effectively organize and manage multiple company initiatives and proven ability to positively influence peers
Excellent listening and communication skills both verbal and written, with an emphasis on quickly gaining trust; can build relationships at all organizational levels both externally and internally. Ability to communicate effectively with senior management
Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus
Passion for mental health and changing the healthcare landscape

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lyra Health Website LinkedIn All Job Openings 501 - 1000 employees Founded 2015 ⚕️ Healthcare Insurance ☁️ SaaS 👥 HR Tech 💰 $235M Series F on 2022-01 Healthcare Insurance
SaaS
HR Tech Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience. Senior Group Manager, Customer Success 🔥 26 minutes ago 🇺🇸 United States – Remote 💵 $134k - $184k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Hire, develop, and retain a team of high-performing Customer Success Managers while ensuring operational consistency across customer tiers and segments.
Partner with the Customer Success Director to monitor team performance, optimize operational procedures, and elevate training or enablement needs.
Coach Customer Success Managers to maximize member engagement, customer retention, revenue growth, and value actualization through strategic reporting.
Drive team accountability for core department KPIs, including renewal rates, customer retention, net-new revenue expansion, and customer satisfaction.
Provide consolidated reporting on team achievements, identifying business risks or macroeconomic trends blocking desired results.
Lead risk management strategies across assigned segments to address talent, relationship, and revenue risks through cross-functional reviews and account meetings.
Oversee monthly revenue forecasting, ensuring strategies are deployed to mitigate financial risks and support underperforming accounts.
Manage executive-level client engagement and high-visibility clinical or operational escalations alongside your team.
Represent the Customer Success department in late-stage prospect finalist meetings and strategic internal deal reviews.
Collaborate closely with cross-functional partners across Partnerships, Marketing, Clinical, Product, Analytics, and Workforce Transformation to ensure the voice of the customer is reflected across all business units. 🎯 Requirements
10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred
5+ years of management experience
Experience in employer-sponsored health benefits space required
Ability to effectively organize and manage multiple company initiatives and proven ability to positively influence peers
Excellent listening and communication skills both verbal and written, with an emphasis on quickly gaining trust; can build relationships at all organizational levels both externally and internally. Ability to communicate effectively with senior management
Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus
Passion for mental health and changing the healthcare landscape Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – Renewals 🔥 45 minutes ago Rockwell Automation 10,000+ employees 🔒 Cybersecurity Website LinkedIn All Job Openings Renewal Specialist at Rockwell Automation supporting contract renewals and collaborating with Customer Success Managers. Remote role with a focus on contract execution and customer account management. 🇺🇸 United States – Remote 💵 $79.4k - $119.2k / year 💰 Grant on 2023-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager – Renewals 🔥 45 minutes ago Rockwell Automation 10,000+ employees 🔒 Cybersecurity Website LinkedIn All Job Openings Renewal Specialist supporting the renewal execution of customer contracts for Rockwell Automation. Collaborating with teams to ensure timely and accurate renewals across the portfolio. 🇺🇸 United States – Remote 💵 $79.4k - $119.2k / year 💰 Grant on 2023-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 4 hours ago EverCommerce 1001 - 5000 ☁️ SaaS 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Customer Success Manager at EverCommerce ensuring clients effectively use SaaS solutions. Focused on customer support, renewals, and relationship building for ongoing success. 🇺🇸 United States – Remote 💵 $60k - $72k / year 💰 Private Equity Round on 2019-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Global Customer Success Manager 🔥 5 hours ago Veralto 10,000+ employees 🤝 B2B ⚡ Energy 🔬 Science Website LinkedIn All Job Openings Global Account Customer Success Manager at Esko leading customer success for global enterprise accounts. Driving adoption, value realization, and retention in a remote environment with a collaborative global team. 🇺🇸 United States – Remote 💵 $100k - $110k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Manager, Customer Success 🔥 5 hours ago SmarterDx 11 - 50 🤖 Artificial Intelligence ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Manager, Customer Success at SmarterDx optimizing healthcare revenue for US health systems. Building relationships and driving solutions in a remote role. 🇺🇸 United States – Remote 💵 $140k - $160k / year 💰 $6M Seed Round on 2022-04 ⏰ Full Time 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer retentionrevenue growthstrategic reportingrisk managementmonthly revenue forecastingKPI managementteam performance optimizationoperational consistencymember engagementvalue actualization

Soft Skills

coachingrelationship buildinginfluencingcommunicationlisteningorganizational skillsteam accountabilitytrust buildingcollaborationproblem-solving