International Critical Incident Consultant

Lyra Health

Clinical Consultant handling Crisis-related Care for global clients in Malaysia. Engaging in administrative duties and providing critical incident support as part of the Clinical Ops team.

Posted 5/28/2026full-timeRemote • 🇲🇾 MalaysiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

To provide the first point of contact for custodians who require critical incident support, advising on best practice clinical interventions (CIS) and crisis response programmes.
To engage with various global subsidiaries and partners in the review, approval, and support of the provision of CI support.
To accurately capture all information on the database pertinent to the clinical management of the case.
To request and manage CI costing from global subsidiaries and partners and ensure that quotes are provided to customers for approval.
To selectively provide onsite and/or virtual clinical CI support/counselling to customers and members where appropriate.
To engage with all customers and stakeholders as and when required to ensure that CI and disruptive event services are effectively implemented.
To engage with Client Services and Customers in formal or ad hoc meetings to ensure that there is a comprehensive understanding of the services we deliver.
To create client protocols and relevant documentation working closely with the Client Services and Marketing team in the delivery of such materials.
This job description is not exhaustive and may be amended or added to as the role develops and as business demands change.

Requirements

What you’ll need

Minimum of a master’s Qualification as a Psychologist / Counsellor or equivalent qualification.
Registration with the specific psychological / counselling board in your respective country.
Minimum of 2 years working experience with trauma and critical incident experience.
Be able to demonstrate sound understanding of various trauma and disruptive events theory and paradigms.
Computer literacy & confidence adopting new technologies.
Ability to effectively merge Clinical and Critical Incident focus.
Client service orientation.
Articulate, competent in English.
Good telephone manner and ability to provide telephonic therapy.
Good Clinical understanding and ability to manage critical incidents and workplace disruptive events.
Good time management ability.
Excellent admin skills.
Ability to work within a team.
Ability to work well under pressure and with swift response times.
Business and commercial awareness and competent basic financial administration.

Benefits

Comp & perks

Requires rotational weekend standby duties (approx. every 3–5 weeks) to respond to any urgent requests that may come through after hours.
Global Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion.
Remote: This is a remote role in Malaysia, must have suitable space to work remotely, with strong reliable power and Wifi, and a smart phone required for Lyra systems authentication login.
On occasion, there may be expectation to travel to customer sites in Malaysia/regionally to support with onsite CIS interventions.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

trauma experiencecritical incident supportclinical interventionscounsellingcase managementclient protocolsfinancial administrationcomputer literacytelephonic therapytime management

Soft Skills

client service orientationcommunicationteamworkability to work under pressureorganizational skillsarticulategood telephone manneradaptabilityproblem-solvinginterpersonal skills

Certifications

master’s qualification in Psychologyregistration with psychological/counselling board