Training Operations Associate II

Lyra Health

. Facilitate live and asynchronous training sessions, managing agendas and troubleshooting technical hurdles.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $68,000 - $103,500 per yearWebsite

About the role

Key responsibilities & impact

Facilitate live and asynchronous training sessions, managing agendas and troubleshooting technical hurdles.
Own the end-to-end logistics for training sessions, ensuring all prerequisites are completed accurately.
Serve as a primary point of contact for providers, ensuring high-standard customer service.
Identify trends in provider technical pain points and design mitigation steps to improve training experience.
Identify gaps in training workflows and assist in designing scalable solutions.
Build strong relationships with Clinical, HR, and IT to synchronize training delivery with team needs.
Update and maintain relevant training materials across internal tools.
Act as a stabilizing force in a fast-paced environment, making data-driven decisions with incomplete information.

Requirements

What you’ll need

3+ years of combined relevant work experience in operations, provider relations, customer service, or a similar enablement field.
Exceptional verbal and written interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships.
Fluency in Google Suite is required.
Aptitude for and experience with Salesforce, Zendesk, Gemini, and WorkRamp (LMS) is highly preferred.
Proven ability to manage multiple workstreams, implement process improvements, and resolve technical issues with a high degree of autonomy.
A genuine passion for supporting clinicians in their learning and development to drive a high-quality experience for Lyra clinicians at scale.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lyra Health Website LinkedIn All Job Openings 501 - 1000 employees Founded 2015 ⚕️ Healthcare Insurance ☁️ SaaS 👥 HR Tech 💰 $235M Series F on 2022-01 Healthcare Insurance
SaaS
HR Tech Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience. Training Operations Associate II Job not on LinkedIn 🔥 8 minutes ago 🇺🇸 United States – Remote 💵 $68k - $103.5k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Facilitate live and asynchronous training sessions, managing agendas and troubleshooting technical hurdles.
Own the end-to-end logistics for training sessions, ensuring all prerequisites are completed accurately.
Serve as a primary point of contact for providers, ensuring high-standard customer service.
Identify trends in provider technical pain points and design mitigation steps to improve training experience.
Identify gaps in training workflows and assist in designing scalable solutions.
Build strong relationships with Clinical, HR, and IT to synchronize training delivery with team needs.
Update and maintain relevant training materials across internal tools.
Act as a stabilizing force in a fast-paced environment, making data-driven decisions with incomplete information. 🎯 Requirements
3+ years of combined relevant work experience in operations, provider relations, customer service, or a similar enablement field.
Exceptional verbal and written interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships.
Fluency in Google Suite is required.
Aptitude for and experience with Salesforce, Zendesk, Gemini, and WorkRamp (LMS) is highly preferred.
Proven ability to manage multiple workstreams, implement process improvements, and resolve technical issues with a high degree of autonomy.
A genuine passion for supporting clinicians in their learning and development to drive a high-quality experience for Lyra clinicians at scale. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Patient Access Specialist II – Practice Operations, Radiology Scheduling 🔥 9 minutes ago University of Maryland Faculty Physicians 1001 - 5000 📚 Education 🧘 Wellness Website LinkedIn All Job Openings Patient Access Specialist managing a high volume of appointment requests for medical exams and procedures. Demonstrating knowledge of processes and excellent customer service in scheduling operations. 🇺🇸 United States – Remote 💵 $18 - $28 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Patient Access Specialist II – Practice Operations – Radiology Scheduling 🔥 9 minutes ago University of Maryland Faculty Physicians 1001 - 5000 📚 Education 🧘 Wellness Website LinkedIn All Job Openings Patient Access Specialist II scheduling medical appointments and handling patient inquiries in a remote setting. Responding to calls, emails, and work queues effectively and professionally. 🇺🇸 United States – Remote 💵 $18 - $28 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Patient Access Specialist II – Practice Operations, Radiology Scheduling 🔥 9 minutes ago University of Maryland Faculty Physicians 1001 - 5000 📚 Education 🧘 Wellness Website LinkedIn All Job Openings Patient Access Specialist scheduling medical exams and procedures at a healthcare facility. Handling a high volume of appointment requests via calls, emails, and work queues. 🇺🇸 United States – Remote 💵 $18 - $28 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Patient Access Specialist II – Practice Operations – Radiology Scheduling 🔥 9 minutes ago University of Maryland Faculty Physicians 1001 - 5000 📚 Education 🧘 Wellness Website LinkedIn All Job Openings Patient Access Specialist managing appointment requests for medical exams remotely. Responsible for scheduling, documentation, and patient inquiries in a high volume setting. 🇺🇸 United States – Remote 💵 $18 - $28 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Patient Access Specialist II – Practice Operations – Radiology Scheduling 🔥 9 minutes ago University of Maryland Faculty Physicians 1001 - 5000 📚 Education 🧘 Wellness Website LinkedIn All Job Openings Patient Access Specialist addressing appointment requests and scheduling medical exams remotely for a healthcare provider. Providing customer service and logistical support in scheduling appointments and insurance verifications. 🇺🇸 United States – Remote 💵 $18 - $28 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

training facilitationlogistics managementprocess improvementtechnical troubleshootingdata-driven decision making

Soft Skills

interpersonal skillscollaborationrelationship buildingcustomer serviceautonomy