Clinical Case Manager

Lyra Health

. To provide a point of contact for affiliates within the EAP referral network .

Posted 5/11/2026full-timeDubai • 🇦🇪 United Arab EmiratesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

To provide a point of contact for affiliates within the EAP referral network
Supporting clients that are accessing the EAP service
To provide guidance and support to affiliates and employees in a professional and respectful manner and to standards agreed with the Clinical Lead
To accurately capture all information on the database pertinent to the clinical management of the case
When required, to case manage clinical cases to ensure that structured counselling is provided by the EAP affiliate network
Working with different modes of service access, such as telephone counselling and text-based counselling (training will be provided on the latter and prior experience of text-based counselling is not a pre-requisite)
To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical Lead
To adhere to the operational standards as set out by Clinical Lead
To provide critical incident intake, support, and management
To provide training to new affiliates joining the network
Provide case consultations and/or supervision
To work within ethical frameworks around DEIB and culturally responsive care

Requirements

What you’ll need

Minimum of a Master’s qualification as a Psychologist or equivalent qualification
Registration with a local or international clinical body
2+ years working experience as a clinician
3+ years experience working in the EAP operational field is desirable
Must be comfortable and have experience in short-term counseling frameworks.
Must have experience in risk assessment and management.
Excellent fluency in English is essential
Fluency in Arabic, Hindi, Urdu, Tagalog or French is beneficial

Benefits

Comp & perks

The benefits available to those located in the UAE or MENA. will be consistent with UAE or MENA law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

short-term counseling frameworksrisk assessmentcase managementclinical managementtelephone counsellingtext-based counsellingcritical incident management

Soft Skills

professionalismrespectful communicationguidancesupporttrainingconsultationsupervisionculturally responsive careethical frameworksDEIB

Certifications

Master’s qualification in Psychologyregistration with a clinical body