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Senior IT Support Specialist
Lyra Health. Provide advanced technical support to end-users, resolving escalated incidents.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Provide advanced technical support to end-users, resolving escalated incidents.
- Maintain local IT systems and assist with project delivery.
- Act as a key link between Lyra Schweiz End Users and specialist 3rd line/infrastructure teams.
- Provide support to Lyra users located across Europe for seamless IT service across Lyra International.
Requirements
What you’ll need- Strong knowledge of Windows 11 and MacBook administration.
- Knowledge of Google Workspace and Okta administration.
- Familiarity with ITSM tools (e.g. ServiceNow, Jira).
- Strong troubleshooting skills across hardware, software, and networks.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritise the task and approach them in a logical manner.
- Ability to work independently and collaboratively in a team environment.
- Experience working in an international company would be a plus.
- Computer Science, Information Technology, or related Certification Levels 1 - 3.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation are desirable.
- A couple years of proven experience in IT support/Lead or a related role.
- Fluent in both English and German, with the ability to read, write and speak both languages.
Benefits
Comp & perks- We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other category protected by law.
- Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.
- You may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems.
- This information will only be retained for as long as needed to fulfill the purposes for which it was collected.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows 11 administrationMacBook administrationGoogle Workspace administrationOkta administrationITSM toolsServiceNowJiratroubleshootinghardware supportsoftware support
Soft Skills
communication skillsproblem-solvingtask prioritizationlogical thinkingindependent workteam collaboration
Certifications
CompTIA A+Microsoft Certified: Modern Desktop AdministratorITIL FoundationComputer Science degreeInformation Technology degree