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Account Manager
Lyra Health. Act as the primary consultant for our Global Clients APAC HR and Benefits leadership .
About the role
Key responsibilities & impact- Act as the primary consultant for our Global Clients APAC HR and Benefits leadership
- Drive program awareness and adoption through localized engagement campaigns
- Serve as the first point of contact for high-priority escalations
- Rapidly mobilize Lyra’s clinical and provider networks during critical events
- Lead post-incident reviews with clients
- Partner with the Regional/Country Managers to ensure the provider network meets cultural nuances
- Own the renewal process for regional contracts and maintain 100% client retention
- Identify opportunities for upselling additional Lyra products
Requirements
What you’ll need- 3+ years experience in account management
- Experience with large global customers is desirable
- Experience with EAP management or healthcare sales is an advantage.
- Ability to communicate in English is required
- Proficiency in CRM software such as Salesforce to track client management and retention is an advantage.
- A background in Clinical Psychology or Counselling is an advantage, as it helps in understanding the nature of the service.
- Experience in financial management of client contracts is essential.
Benefits
Comp & perks- Remote work in Hong Kong
- Regional travel to clients’ sites as required
- Opportunity for cultural engagement in APAC markets
- Join a mission-driven company transforming mental health care
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementEAP managementhealthcare salesfinancial management
Soft Skills
communicationclient retentionleadershipproblem-solving