Account Manager

Lyra Health

. Act as the primary Japan-based consultant for a portfolio of global enterprise clients, ensuring Lyra’s mental health platform integrates seamlessly with each organization's specific corporate culture and local HR policies.

Posted 4/27/2026full-timeRemote • 🇯🇵 JapanMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary Japan-based consultant for a portfolio of global enterprise clients, ensuring Lyra’s mental health platform integrates seamlessly with each organization's specific corporate culture and local HR policies.
Own the end-to-end retention strategy for all Japan-based entities within your book of business. This includes identifying churn risks early and delivering data-driven business reviews that demonstrate localized ROI and clinical efficacy.
Serve as the dedicated, high-touch point of contact for Lyra's key strategic account Japanese headquarters, navigating their complex internal hierarchy to ensure "gold-standard" service delivery across their regional divisions.
Tailor global open enrollment and mental health awareness campaigns to resonate with the Japanese workforce, accounting for local sensitivities around stigma, overwork prevention, and workplace harmony.
Serve as the first line of defense for regional crises (e.g., workplace tragedies, natural disasters, or acute mental health emergencies), coordinating rapid-response clinical support that adheres to Japanese cultural norms.
Act as the "voice of the Japanese market" for Lyra’s product and clinical teams, providing insights on local competitor trends, regulatory changes and provider network gaps.
Partner with Global Account Managers/Consultants to ensure a unified "One-Lyra" experience for multinational clients, providing the local expertise necessary to execute global contracts within Japan.

Requirements

What you’ll need

3+ years experience in account management
Experience with large global customers is desirable
Experience with EAP management or healthcare sales is an advantage.
Ability to communicate in Japanese and English
Proficiency in CRM software such as Salesforce to track client management and retention is an advantage.
A background in Clinical Psychology or Counselling is an advantage, as it helps in understanding the nature of the service.
Experience in financial management of client contracts is essential.

Benefits

Comp & perks

Health benefits
Paid Time Off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementEAP managementhealthcare salesfinancial managementclinical psychologycounseling

Soft Skills

communicationclient managementcrisis managementcultural sensitivityrelationship building