Clinical Care Navigator, Bilingual Spanish

Lyra Health

. manage crises . provide in-the-moment telephone support to clients with complex behavioral health issues . ensure client safety . connect clients to high-quality, evidence-based providers and facilities . support

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $41 per hourWebsite

About the role

Key responsibilities & impact

manage crises
provide in-the-moment telephone support to clients with complex behavioral health issues
ensure client safety
connect clients to high-quality, evidence-based providers and facilities
support clients in connecting to care, exclusively by phone and email

Requirements

What you’ll need

**Master’s degree in clinical social work or equivalent**; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Bachelor's degree in nursing (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)
**Must have two years post license experience (EAP/clinical call center experience preferred)**
**Bachelor's degree in nursing (RN); Must have two years psychiatric intake, assessment RB, other related experience (EAP/clinical call center experience preferred)**
**Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)**
Must be Bilingual, Spanish-speaking
Must be a full time resident of the United States; work cannot be completed from outside the United States.

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Master's degree in clinical social workLCSWLMFTLPCLPCCBachelor's degree in nursingRNpsychiatric intakeassessmentcrisis management

Soft Skills

telephone supportclient safetycommunicationbilingualSpanish-speaking