The Associate, Legal Operations is responsible for enhancing the efficiency and organization of the Legal commercial team, particularly by streamlining the contracting process, managing legal technology, and optimizing workflows to accelerate revenue generation.
Key Focus Areas:
Contract Management: Oversee the operational aspects of commercial contract workflows, including contract repository, performance metrics, and compliance through archiving and metadata maintenance.
Process Improvement: Drive contracting efficiency by proactively maintaining and updating workflows, legal playbooks and templates, utilizing AI technology, and managing the coordination, tracking, assignment, and signature process for all contracts.
Legal Team Support: Provide direct operational support across various Legal practice areas, triage both internal and external department requests, and assist in resolution.
Project Management & Knowledge: Deliver comprehensive project management support for legal initiatives and develop and maintain a centralized legal knowledge management system.
Reporting and Metrics: Generate essential contracting dashboards and produce monthly detailing performance, productivity, and key metrics, or ad hoc reports as requested.
Process Enhancement: Proactively identify opportunities to improve and streamline existing legal processes, keeping current with the latest legal operations trends and technology.
Stakeholder Engagement: Build and maintain strong, collaborative relationships with cross-functional business stakeholders at all levels.
Technology Enablement: Provide user support on legal tools and processes.

Requirements

Bachelor's Degree is required.
5+ years of relevant experience in project management, sales, or business operations.
Preference for experience within a law firm or in-house legal department (e.g., legal operations, contracts administration, paralegal), with healthcare sector experience being a plus.
Demonstrated proficiency with legal management tools such as Contracts Lifecycle Management (CLM) and CRM systems.
Specific experience with Ironclad, ServiceNow, and Salesforce is preferred.
Ability to quickly learn, design, and manage the ongoing maintenance of new software, technology, and integration, and effectively communicate technical support to users.
Detail-oriented, organized problem solver with the initiative to drive both strategic and tactical objectives. Must be adept at managing competing priorities, seamlessly shifting between tasks, and ensuring project completion.
Requires flexibility and a proactive attitude to identify and tackle challenges as they arise.
Possesses an entrepreneurial, ownership mentality suited for a fast-paced environment. Must be an autonomous, supportive team player with a positive attitude, demonstrating exceptional customer service, listening, and collaboration skills when engaging partners and navigating sensitive issues.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract managementproject managementprocess improvementlegal operationsperformance metricsreportingknowledge managementworkflow optimizationAI technologycontract repository

Soft Skills

detail-orientedorganized problem solverinitiativeflexibilityproactive attitudeentrepreneurial mindsetautonomoussupportive team playercustomer servicecollaboration

Certifications

Bachelor's Degree