EAP Case Manager
Lyra Health
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Provide the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility.
- Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
- Complete appropriate brief clinical assessment to determine the service user needs.
- Conduct robust risk assessments and swiftly implement risk management plans as required.
- Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP/Mental Health short term counselling or other services, local charities, health care as clinically appropriate.
- Accurately capture all information on the clinical database pertinent to the clinical management of the case.
- Adhere to all clinical and operational protocols, standards, service levels and procedures.
- Work collaboratively with our global clinical teams.
- Liaising with affiliate clinicians for appointments and case updates as required.
- Contribute to the service and business development as required.
- Flexibility in working hours and activities in line with business needs.
- Play an active role in governance and quality assurance as required
Requirements
- Master’s level counselling qualification appropriate to professional standards of your jurisdiction in Canada
- Current registration or accreditation with a relevant professional body.
- Experience of working with a broad range of psychological health and workplace related issues.
- Should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues.
- Experience of working in high pressure, time limited environments.
- Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse.
- Minimum of 3 years working experience with therapeutic delivery post qualification
Benefits
- Annual in person team gathering
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical assessmentrisk assessmenttherapeutic supportpsychoeducationcase managementgoal focused therapycounsellingsubstance use treatmenttrauma therapyanxiety management
Soft Skills
collaborationflexibilitycommunicationproblem-solvingempathytime managementgovernancequality assuranceorganizational skillsinterpersonal skills
Certifications
Master’s level counselling qualificationcurrent registration with a professional body