Senior Customer Success Manager – Major/Key Account
Lyra Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Serve as the primary Lyra relationship owner for assigned enterprise accounts, owning executive relationships across HR, benefits, clinical leadership, and health plan stakeholders
- Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
- Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
- Produce and regularly communicate customer reports
- Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
- Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year
Requirements
- 10+ years of experience in behavioral health account management, BH managed care, health plan operations, or employee benefits - with demonstrated exposure to complex, multi-stakeholder behavioral health program design
- Demonstrated success managing behavioral health benefit programs where multiple vendors owned different parts of the care continuum
- Experience managing or coordinating across multiple vendors or partners within a single benefit program
- Experience managing enterprise customer relationships
- Demonstrated ability to craft compelling narratives using analytics and disparate data points
- Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- High ambiguity tolerance: energized rather than frustrated by novel configurations and first-of-kind challenges
- Willingness to travel (10%)
Benefits
- We are an Equal Opportunity Employer
- Personal information will be processed as per the Lyra Health Workforce Privacy Notice
- Diversity and inclusion initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
behavioral health account managementmanaged carehealth plan operationsemployee benefitsprogram designdata analysisproject management
Soft Skills
communication skillstrust buildingproblem solvingcollaborationinnovationcross-functional teamworkambiguity tolerance