Lyra Health

IT Support Technician

Lyra Health

full-time

Posted on:

Location Type: Hybrid

Location: Zurich • 🇨🇭 Switzerland

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Job Level

JuniorMid-Level

Tech Stack

ITSMServiceNow

About the role

  • About Lyra
  • Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
  • We are seeking a skilled and customer-focused IT Support Engineer to join our International IT team. Located in Switzerland, the successful candidate will provide advanced technical support to end-users, resolving escalated incidents, maintaining local IT systems, and assisting with project delivery. You will act as a key link between Lyra Schweiz End Users and specialist 3rd line/infrastructure teams in particular, and will also provide, when required, support to Lyra users located across Europe to ensure seamless IT service across Lyra International.
  • That role requires fluency in English and German, with the ability to read, write, and speak both languages.
  • The role is full time reporting to the International IT Manager.
  • Location: Zurich area
  • This is a hybrid working position with a requirement to be onsite at the office when
  • requested.

Requirements

  • Strong knowledge of Windows 11 and MacBook administration.
  • Knowledge of Google Workspace and Okta administration.
  • Familiarity with ITSM tools (e.g. ServiceNow, Jira).
  • Strong troubleshooting skills across hardware, software, and networks.
  • Excellent communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to prioritise the task and approach them in a logical manner
  • Ability to work independently and collaboratively in a team environment.
  • Experience working in an international company would be a plus.
  • Computer Science, Information Technology, or related Certification Levels 1 - 3.
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation are desirable.
  • A couple years of proven experience in IT support/Lead or a related role.
  • Fluent in both English and German, with the ability to read, write and speak both languages.
Benefits
  • We are an Equal Opportunity Employer.
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows 11 administrationMacBook administrationGoogle Workspace administrationOkta administrationITSM toolsServiceNowJiratroubleshootinghardware supportsoftware support
Soft skills
communication skillsproblem-solvingtask prioritizationlogical thinkingindependent workteam collaboration
Certifications
CompTIA A+Microsoft Certified: Modern Desktop AdministratorITIL FoundationComputer Science degreeInformation Technology degree