Consultant

• Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers.
• Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries.
• Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews.
• Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement.
• Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies.
• Liaise with internal teams and our global network to coordinate the delivery of core services, training, and critical incident support.
• Maintain accurate and up-to-date customer records in our internal systems.

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