Support Agent – Customer Service
Lynx Software Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- You are responsible for delivering excellent customer service to our customers.
- This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues via phone and email.
- There are no outbound sales calls — customers come to you.
Requirements
- You have initial professional experience in telephone-based customer contact.
- Experience in a bank or in financial services is a plus but not required.
- You are interested in international financial markets and financial products.
- You have excellent German language skills, both written and spoken.
- English skills are an advantage.
- You are confident using a PC and have an affinity for the internet and software.
Benefits
- Attractive compensation
- Several-week structured onboarding with individualized training on our trading platform and financial products by our in-house trainer, plus ample practical onboarding with a personal mentor
- Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our cook — suitable for meat-eaters, vegetarians and vegans
- An annual training budget of up to €2,000 for professional development related to your role
- Company-supported in-house language courses at very favorable rates
- 45% employer contribution to the company pension plan
- Discounts for Urban Sports Club
- Local and international summer & Christmas parties as well as regular team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicehandling inquiriesresolving issuescommunicationproblem-solving