LWSA

Junior Customer Technical Support Analyst

LWSA

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Provide an outstanding customer service experience via phone to identify issues reported by customers and guide them toward a resolution;
  • Clarify questions about product features;
  • Assist with system operation difficulties and perform fixes that do not involve programming.

Requirements

  • Bachelor's degree (completed or in progress);
  • Knowledge of computers, ERP/business management software, electronic invoicing (NF-e), and administrative routines;
  • Reside in Rio Grande do Sul or Santa Catarina;
  • Knowledge of customer experience and/or customer success;
  • Familiarity with e-commerce processes, logistics systems, and sales routines on marketplaces (for example, Mercado Livre).
Benefits
  • 🩺 Health insurance;
  • 🦷 Dental insurance;
  • 🍽️ Meal allowance or food allowance;
  • 🍼 Childcare assistance;
  • 🤑 Profit-sharing program (PPR);
  • 🏖️ Day off during the birthday month;
  • 💛 Life insurance;
  • 🏋️‍♀️ Wellhub (wellness benefit);
  • 🏖️ Férias&Co (travel benefit);
  • 💝 Zenklub (psychotherapy/nutritional counseling);
  • 💙 6 months maternity leave and 20 days paternity leave;
  • 🤝🏿 Education assistance and language-course assistance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP softwarebusiness management softwareelectronic invoicingadministrative routinescustomer experiencecustomer successe-commerce processeslogistics systemssales routinesmarketplaces
Soft Skills
customer serviceproblem-solvingcommunicationguidanceclarification
Certifications
Bachelor's degree