LWSA

Mid-level Customer Success Analyst

LWSA

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Manage the customer journey: Ensure customer success through strategic engagement at all touchpoints.
  • Analyze performance: Use technical expertise in e-commerce platforms to monitor and boost client results.
  • Drive growth: Closely track KPIs, identify improvement opportunities, and propose solutions to maximize performance.
  • Standardize processes: Monitor metrics, develop playbooks, and structure Customer Success workflows.
  • Optimize operations: Analyze and refine existing processes with a focus on speed and quality of delivery.
  • Consultative relationship-building: Conduct in-person meetings to strengthen relationships and understand customer pain points.

Requirements

  • Industry experience: Hands-on experience with e-commerce/marketplace platforms and SaaS business models.
  • Portfolio management: Previous experience in Customer Success or B2B account management.
  • Analytical mindset: Proficiency in Excel, KPI analysis, and core e-commerce metrics.
  • Consultative selling: Knowledge of sales techniques focused on diagnosis and solution selling.
  • Negotiation: Strong argumentation skills, objection handling, and conflict resolution.
  • Communication: Clear, persuasive, and empathetic communication style.
  • Execution: Results-oriented, target-driven, with excellent time management.
  • Mindset: Resilience and emotional intelligence to handle daily challenges.
Benefits
  • Medical insurance
  • Dental insurance
  • Transportation allowance
  • Free shuttle service from João Dias terminal to Locaweb
  • Meal/food allowance
  • Childcare assistance
  • Life insurance
  • WellHub (wellness program)
  • "Férias & Co" (vacation program)
  • Free unlimited coffee
  • On-site massage and workplace exercise sessions
  • Extended maternity and paternity leave
  • Relaxation room with TV, pool table, card games area, table tennis, video games and bean bags
  • Day off
  • Annual PPR (profit-sharing/annual bonus)
  • Quality of life and wellness program
  • Partnerships with educational and leisure institutions
  • Complimentary product offers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
e-commerce platformsKPI analysisExcelcustomer success workflowsprocess optimizationportfolio managementB2B account managementsales techniquessolution sellingcore e-commerce metrics
Soft Skills
consultative relationship-buildingnegotiationcommunicationresults-orientedtarget-driventime managementresilienceemotional intelligencepersuasive communicationobjection handling