LWSA

Customer Support Analyst

LWSA

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

ERP

About the role

  • Provide support to customers via chat, tickets, social media, WhatsApp, and video calls;
  • Ensure a positive and efficient experience by resolving questions and assisting with system use;
  • Identify and report issues to the internal team;
  • Collect customer feedback and document suggestions for improvement;
  • Create support materials, including knowledge base articles and tutorials on using the system;
  • Implement the system and deliver customer training (onboarding).

Requirements

  • Fluent Spanish;
  • Intermediate knowledge of information technology and administrative processes;
  • Experience with enterprise resource planning (ERP) systems;
  • Experience in customer service or Customer Success;
  • Clear and assertive communication skills;
  • Problem-solving ability;
  • Time management skills.
Benefits
  • Health insurance;
  • Dental insurance;
  • Meal voucher or food allowance;
  • Childcare assistance;
  • Profit-sharing program (PPR);
  • Day off during birthday month;
  • Life insurance;
  • Wellhub;
  • Férias&Co (travel benefits);
  • Zenklub (psychotherapy/nutritional counseling);
  • 6-month maternity leave and 20-day paternity leave;
  • Flexible working hours;
  • Education assistance and language training assistance;
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise resource planning (ERP) systemsinformation technologyadministrative processes
Soft Skills
clear communicationassertive communicationproblem-solvingtime management