LWSA

Customer Support Coordinator

LWSA

full-time

Posted on:

Location Type: Remote

Location: Brasil

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About the role

  • Manage the team and information to improve the operational efficiency and effectiveness of Support;
  • Monitor support channels (tickets, chat, or phone), proactively working with the team to remove obstacles that impede progress;
  • Coordinate with different areas of the company to resolve customer requests;
  • Assist customers in urgent or necessary situations;
  • Monitor service delivery to ensure the team meets SLA targets;
  • Keep the team trained and engaged with the area’s objectives, fostering professional development;
  • Analyze metrics and propose action plans for improvement;
  • Apply analytical insight to manage operational indicators and propose improvements across all support functions.

Requirements

  • Team management skills;
  • Knowledge of customer service processes;
  • Strong verbal and written communication skills;
  • Patient and analytical mindset;
  • Attention to detail;
  • Proactive attitude;
  • Empathetic and courteous;
  • Sense of urgency;
  • Time management skills;
  • Flexibility;
  • Knowledge of logistics;
  • Basic to intermediate proficiency with Microsoft Office.
Benefits
  • Health insurance;
  • Dental insurance;
  • Meal allowance / food voucher;
  • Childcare assistance;
  • Life insurance;
  • Profit-sharing program (PPR);
  • Day off during your birthday month;
  • Life insurance (duplicate in original);
  • Wellhub;
  • Férias&Co (travel benefit);
  • 6 months maternity leave and 20 days paternity leave;
  • Flexible working hours;
  • Partnerships with various establishments and institutions in education, health, leisure, entertainment, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service processesanalytical insightoperational indicatorsSLA targetsmetrics analysis
Soft Skills
team managementverbal communicationwritten communicationanalytical mindsetattention to detailproactive attitudeempathycourtesysense of urgencytime management