Experience with or knowledge of ITSM tools (for incident management and escalation);
Familiarity with infrastructure monitoring tools;
Strong analytical skills to quickly identify and prioritize incidents;
Problem-solving and decision-making skills;
Basic knowledge of IT infrastructure;
Good communication, organizational skills, and team spirit.
Experience with monitoring automation and alerting;
Experience with agile methodologies;
Previous experience supporting critical environments or large-scale IT operations.

Benefits

Health insurance;
Dental insurance;
Commuter allowance or free parking;
Free shuttle service from João Dias terminal to Locaweb;
Meal/food allowance;
Childcare assistance;
Life insurance;
Gympass membership;
Paid vacation & related benefits;
Unlimited coffee available;
On-site massage and workplace exercise classes;
Relaxation room with TV, pool table, card games, table tennis, video games and bean bags;
Day off;
Annual profit-sharing/performance bonus (PPR);
Health and wellness program;
Partnerships with educational and leisure institutions;

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ITSM toolsinfrastructure monitoring toolsmonitoring automationalertingagile methodologiesIT infrastructureincident managementescalationprocess improvementSLA metrics

Soft Skills

analytical skillsproblem-solvingdecision-makingcommunication skillsorganizational skillsteam spirit