LWSA

Junior Customer Support Analyst

LWSA

full-time

Posted on:

Location Type: Remote

Location: Brasil

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Job Level

Junior

About the role

  • Provide technical support to customers, advising on platform configurations and features, integrations, and other related topics;
  • Technically analyze possible issues in features, in platform resources or configurations, or in integrations with third parties;
  • Ensure quality and customer satisfaction with the technical support provided.

Requirements

  • High school diploma or currently enrolled in higher education;
  • Experience in online/multichannel customer support;
  • Strong verbal and written communication skills;
  • Patience and an analytical mindset;
  • Attention to detail;
  • Proactive attitude;
  • Empathy and courtesy;
  • Ability to multitask;
  • Ability to work in a team; team spirit;
  • Sense of urgency.
Benefits
  • Health insurance;
  • Dental insurance;
  • Meal voucher / food allowance;
  • Childcare assistance;
  • Life insurance;
  • Profit-sharing program (PPR);
  • Birthday day off (one day off in your birth month);
  • Wellhub;
  • Férias&Co (travel benefit);
  • 6 months maternity leave and 20 days paternity leave;
  • Flexible working hours;
  • Partnerships with various establishments and institutions in the areas of education, health, leisure, and entertainment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
strong verbal communicationstrong written communicationpatienceanalytical mindsetattention to detailproactive attitudeempathycourtesyability to multitaskteam spirit
Certifications
high school diplomacurrently enrolled in higher education