Lvivity

Customer Support

Lvivity

contract

Posted on:

Location Type: Remote

Location: Ukraine

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Job Level

Entry Level

Tech Stack

DNS

About the role

  • Provide technical support for domain registration, transfers, verification, owner changes/trades, DNS, and SSL certificates
  • Handle various ccTLDs and gTLDs
  • Manage inquiries via phone, live chat, and Zendesk ticketing system
  • Work in a high-volume, fast-paced environment
  • Ensure timely and accurate resolution of customer requests

Requirements

  • Relevant experience in Customer/Client/Technical Support, preferably in domain/hosting (CNR) area
  • Candidates with prior experience in domain/hosting support will be given preference due to the complexity of processes and products
  • English: Minimum B1+ (conversational)
Benefits
  • Full medical insurance
  • MacBook & accessories
  • English lessons
  • Accountant assistance
  • Minimal bureaucracy and formalities — focus on synergy and effective communication
  • 20 vacation days
  • 7 unconfirmed sick days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportdomain registrationDNS managementSSL certificatesccTLDsgTLDs
Soft Skills
customer supportcommunicationproblem-solvingtime managementadaptability