LV Network - Soluções em Telecomunicações

Support Engineer

• Manage clients' networks and analyze data traffic.
• Perform low-complexity configurations of routers, switches, antennas and servers.
• Provide customer service and technical support.
• Maintain accurate and up-to-date technical documentation.
• Create support tickets for clients.
• Resolve support tickets.
• Manage and analyze clients' networks.
• Configure network equipment.
• Close own support tickets.
• Administer clients' networks, ensuring they operate efficiently, securely, and in accordance with specific needs and requirements.
• Monitor and analyze network data traffic to identify patterns, trends, performance bottlenecks, potential security threats, and other issues related to data flow.
• Perform actions and analyses to optimize clients' network performance.
• Identify network issues and take corrective measures when necessary.
• Perform basic configurations of routers, switches, antennas and servers:
• Assign IP addresses, configure VLANs (Virtual LANs), set security policies, among others.
• Ensure proper connectivity and functionality of devices.
• Provide technical support to clients, helping to resolve issues related to network connectivity, device configuration, and other infrastructure-related problems.
• Diagnose problems and perform troubleshooting on clients' networks.
• Resolve network incidents for clients and provide guidance and technical assistance when required.
• Manage and implement software and firmware updates on network devices such as routers, switches, and others.
• Ensure that all client devices are updated with the latest security fixes, patches, and features.
• Ensure network performance and stability.
• Assist in technical documentation related to network infrastructure, including network diagrams, configuration procedures, security policies, and more.
• Keep documentation accurate and current to ensure consistency, transparency, and efficiency in network management and operations.
• Perform low-complexity simulations in a controlled environment.
• Build test environments and present solution alternatives.
• Build test environments, create test cases and test networks and data communication to locate issues with servers, infrastructure and installations, access and communication, and correct errors.
• Control access to data and resources.

Network Technical Support Analyst