LUZA Group

Dynatrace Consultant

LUZA Group

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Tech Stack

ServiceNow

About the role

  • Creation, updating, and management of Dynatrace extensions.
  • Development and maintenance of customized dashboards.
  • Configuration of monitoring mechanisms aligned with DOC and IIMC requirements.
  • Analysis, diagnosis, and follow‑up of product‑related incidents.
  • Support with root cause analysis (RCA) and implementation of corrective measures.
  • Handling and follow‑up of requests and incidents related to the ServiceNow product.
  • Coordination with application and operational teams to ensure effective resolution.
  • Ensuring the quality, consistency, and compliance of CMDB data.
  • Monitoring discovery processes and identifying configuration items (CIs).
  • Supporting the accurate representation of services within the DOC framework and ensuring proper traceability.
  • Monitoring and analysis of relevant metrics.
  • Consolidation and reporting of indicators.
  • Contribution to audits and compliance activities.

Requirements

  • +2 years of hands-on experience with Dynatrace (implementation, tuning, extensions, dashboards).
  • Knowledge of ServiceNow, especially the Incident and CMDB modules.
  • Familiarity with DOC, IIMC, and SGS processes (valued).
  • Commitment to continuous improvement and rigor in the management of metrics and data.
Benefits
  • Important : Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based. Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
DynatraceServiceNowroot cause analysismonitoring mechanismscustomized dashboardsincident managementconfiguration itemsdata managementauditscompliance activities
Soft Skills
commitment to continuous improvementrigor in data managementcoordinationanalysisdiagnosisfollow-upsupportquality assurancecommunicationproblem-solving