LUZA Group

Commercial Account Executive

LUZA Group

full-time

Posted on:

Location Type: Hybrid

Location: Lisboa • Portugal

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Tech Stack

SFDC

About the role

  • Achieve or exceed quarterly and annual renewal rate targets for your assigned book of business
  • Proactively engage customers 120+ days before renewal to understand usage, satisfaction, and needs
  • Execute streamlined renewal processes, negotiating pricing and terms for standard contracts
  • Identify and mitigate churn risks early through regular account health monitoring
  • Coordinate with Customer Success to address technical or adoption challenges impacting renewals
  • Identify and pursue expansion and migration opportunities within existing accounts (additional users, products, or modules)
  • Conduct discovery calls to understand evolving security needs and gaps in current coverage
  • Close upsell and cross-sell deals within your accounts to meet expansion revenue targets
  • Leverage product usage data and customer feedback to tailor expansion proposals
  • Maintain accurate records in Salesforce (SFDC) including account details, activities, and forecasts
  • Conduct regular business reviews & roadmap updates with key stakeholders
  • Build strong relationships with 40-60+ accounts in your portfolio
  • Collaborate with Customer Success, Sales Engineers, and Support teams to ensure customer satisfaction
  • Respond promptly to customer inquiries and coordinate internal resources as needed
  • If deemed appropriate, travel may be required to secure a relationship with the customer.
  • Maintain accurate renewal forecasts and report on account health metrics
  • Participate in weekly pipeline reviews with sales leadership
  • Track at-risk accounts and develop action plans to protect revenue
  • Document customer objections, competitive intelligence, and market feedback

Requirements

  • 1-2 years of experience in sales (SDR, inside sales), renewal sales
  • Strong written and verbal communication skills in English and proficiency in another European language
  • Familiarity with SFDC (SalesForce) and the reporting features it offers
  • Ability to manage multiple accounts and track information accurately
  • Flexible and adaptable self-starter with strong relationship-building skills & has the willingness to learn new skills
  • Comfortable working in a fast-paced and dynamic environment.
Benefits
  • Our company does not sponsor work visas or work permits.
  • All applicants must have the legal right to work in the country where the position is based.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesrenewal salesaccount managementnegotiationdata analysiscustomer feedback analysispipeline managementforecasting
Soft Skills
communicationrelationship-buildingadaptabilityself-starterproblem-solvingcustomer engagementteam collaboration