Technical Service Manager
LUZA Group
contract
Posted on:
Location Type: Hybrid
Location: Lisboa • Portugal
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About the role
- Status reporting and SLA monitoring.
- Client management, meetings, and first point of contact for issue triage.
- Coordination of technical teams.
- Management and coordination of tasks within the Competence Center.
Requirements
- Bachelor's degree in Software Engineering or a related field.
- 5+ years of experience in IT operations and/or technical project management.
- Experience with multiple technology solutions (e.g., CRM, Billing, Order Management, Middleware).
- English — B2 level.
- Experience with Jira.
- Experience with APM monitoring (Dynatrace / AppDynamics / Datadog / New Relic).
- Experience with monitoring/log search using ELK (Elasticsearch) and Grafana/Kibana.
- Experience troubleshooting Java applications.
- Knowledge of cloud platforms (Azure/AWS).
- Database knowledge.
- Spanish — B2 level.
Benefits
- Our company does not sponsor work visas or work permits.
- All applicants must have the legal right to work in the country where the position is based.
- Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operationstechnical project managementAPM monitoringJava troubleshootingdatabase knowledgecloud platformsmonitoringlog searchCRMMiddleware
Soft skills
client managementcoordinationissue triagestatus reportingtask management
Certifications
Bachelor's degree in Software Engineering