Onboarding Manager

Luxury Presence

Manager of Onboarding leading the client journey at Luxury Presence. Driving team performance and improving client onboarding experience in the real estate tech sector.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Leading and developing a team of Onboarding ICs who manage the client journey from kickoff through website or app launch
Running structured bi-weekly 1:1s, delivering actionable feedback, and building personalized development plans for each IC
Monitoring key metrics daily — launch volume, time to launch, CSAT, and Pre-Launch Churn MRR — and taking proactive action when something is off
Managing client escalations with urgency and good judgment, knowing when to step in directly and when to coach your team through it
Driving quarter-over-quarter improvement in backlog age, time to launch, and pre-launch churn
Partnering cross-functionally with Product Fulfillment, Sales, Client Success, and Engineering to eliminate handoff friction and close feedback loops
Owning the new hire experience — delivering a structured 30/60/90 onboarding plan that drives new ICs to full productivity by Day 90 or sooner
Using data to identify workflow gaps, drive process improvements, and maintain clear internal documentation
Leading or contributing to at least one high-impact project per quarter that advances onboarding efficiency or client experience

Requirements

What you’ll need

3+ years in a client-facing operations, onboarding, or implementation role
1+ years managing and leading a team in a metrics-driven environment
A proven track record of hitting team targets and improving performance over time
Experience working cross-functionally in a fast-moving, high-growth company
Comfort building and tracking KPIs in spreadsheets or BI tools
Familiarity with CRM and project management tools — and a track record of learning new systems quickly
A high bar for quality and a bias for action when things aren't working

Benefits

Comp & perks

Plus performance bonus
Competitive equity and full benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI trackingdata analysisprocess improvementclient onboardingmetrics managementproject managementperformance improvementworkflow optimizationdocumentation maintenancehigh-impact project management

Soft Skills

team leadershipcoachingcommunicationproblem-solvingurgencyjudgmentfeedback deliverypersonalized developmentcross-functional collaborationquality assurance