Senior Manager, Client Success

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Manager, Client Success leading a team ensuring top real estate agents' satisfaction and retention. Driving strategy and execution with a focus on operational excellence and client relationships.

Posted 6/6/2026full-timePhoenix • Arizona • 🇺🇸 United StatesSenior💰 $125,000 - $180,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

client success managementdigital marketing strategypaid advertisingsocial mediacontent marketingSEOprocess improvementsclient retentionclient expansionmetrics analysis

Soft Skills

coachingmentoringcommunicationinfluencingteam managementstrategic thinkingcollaborationadaptabilityproblem-solvingleadership

Tools & Technologies

CRMSalesforceproject management toolsNPSCSATGRRanalytics toolsworkflow management toolsclient onboarding systemscollaboration platforms

Industry Keywords

SaaStechnology servicesmarketing servicesclient satisfactionretention strategiesupsell strategiescross-functional collaborationorganizational changeclient outcomesperformance metrics

About the role

Key responsibilities & impact

Hire, coach, and mentor a high-performing team of Client Success Managers
Drive strategies that improve client satisfaction, retention, and expansion
Streamline processes, tools, and workflows to enable delivery of client outcomes
Provide onboarding and ongoing development opportunities for CSMs
Leverage NPS, CSAT, GRR, and other metrics to identify trends
Partner with cross-functional teams to ensure integrated client strategies
Guide the team through organizational or process changes
Partner with CSMs to drive renewal and upsell strategies

Requirements

What you’ll need

2-4 years of experience managing a team, ideally within SaaS, technology, or marketing services
5+ years of direct client-facing experience with a proven record of driving retention and expansion
Strong knowledge of digital marketing strategy, including paid advertising, social media, content, and SEO
Proficiency in CRM and project management tools, with a track record of implementing process improvements (Salesforce experience a plus)
Excellent communication skills, with the ability to influence clients, teammates, and executives

Benefits

Comp & perks

Competitive base + 25% performance bonus + full benefits and equity