Client Success Manager
Luxury Presence
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • United States
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About the role
- Hire, coach, and mentor a high-performing team of Client Success Managers
- Drive strategies that improve client satisfaction, retention, and expansion
- Streamline processes, tools, and workflows to enable consistent delivery of client outcomes
- Provide onboarding and ongoing development opportunities for CSMs
- Leverage NPS, CSAT, GRR, and other metrics to identify trends and inform strategy
- Partner with cross-functional teams to ensure integrated client strategies
Requirements
- 2-4 years of experience managing a team, ideally within SaaS, technology, or marketing services
- 5+ years of direct client-facing experience with a proven record of driving retention and expansion
- Strong knowledge of digital marketing strategy, including paid advertising, social media, content, and SEO
- Proficiency in CRM and project management tools, with a track record of implementing process improvements (Salesforce experience a plus)
- Excellent communication skills, with the ability to influence clients, teammates, and executives
Benefits
- Equal Opportunity Employer
- High-performing team culture
- Coaching and mentoring opportunities
- Collaboration with cross-functional teams
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital marketing strategypaid advertisingsocial mediacontent marketingSEOclient retentionclient expansionprocess improvementsmetrics analysisonboarding
Soft Skills
team managementcoachingmentoringclient satisfactioninfluencingcommunicationcross-functional collaborationstrategic thinkingproblem-solvingorganizational skills